Introduction
“You train a bunch of people, and they leave. It's like pouring water in a bucket with a hole in it... the business itself doesn’t retain the knowledge” “You build a business that is able to retain knowledge independent of the people that work within it. That isn’t a bad thing, it doesn’t strip people of their value or utility. It makes their job easier and more enjoyable because they can access that knowledge but when they leave, half your business doesn’t walk out” Quotes by James Hoffman, Co-Founder of Square Mile Coffee Roasters
🐰 Benefits of a Knowledge Base
Reduces duplication of work Clearly communicates values and vision Reduces risk of error and unnecessary meetings Ensures smooth onboarding The business becomes self-sufficient rather than reliant on specific people 🦊 Important Characteristics of a Knowledge Base
Super Fast and accessible A space for feedback on articles 6. Clean User Experience
🐨 Why Does Coda Fits The Bill?
Free Editors and Viewers allow for better pricing The search function is robust and easy to use > Keywords and partial matches within text and tables UI/UX is clean and intuitive Comments and revision history Mobile, Desktop and offline modes Coda Packs allow for easy integration and custom formulas to share with team or public Fast loading time of data 🐻 Examples Coda Knowledge Base Gallery
Some of these aren’t explicitly knowledge bases but serve as an example of what is possible and best practices.
