“You train a bunch of people, and they leave. It's like pouring water in a bucket with a hole in it... the business itself doesn’t retain the knowledge”
“You build a business that is able to retain knowledge independent of the people that work within it. That isn’t a bad thing, it doesn’t strip people of their value or utility. It makes their job easier and more enjoyable because they can access that knowledge but when they leave, half your business doesn’t walk out”
Quotes by James Hoffman, Co-Founder of Square Mile Coffee Roasters
🐰 Benefits of a Knowledge Base
Reduces duplication of work
Reduces stress
Clearly communicates values and vision
Reduces risk of error and unnecessary meetings
Promotes best practice
Ensures smooth onboarding
Increases Team Alignment
The business becomes self-sufficient rather than reliant on specific people
