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Why a Knowledge Base Matters

Introduction

“You train a bunch of people, and they leave. It's like pouring water in a bucket with a hole in it... the business itself doesn’t retain the knowledge”

“You build a business that is able to retain knowledge independent of the people that work within it. That isn’t a bad thing, it doesn’t strip people of their value or utility. It makes their job easier and more enjoyable because they can access that knowledge but when they leave, half your business doesn’t walk out”

Quotes by James Hoffman, Co-Founder of Square Mile Coffee Roasters

🐰 Benefits of a Knowledge Base

Reduces duplication of work

Reduces stress

Clearly communicates values and vision

Reduces risk of error and unnecessary meetings

Promotes best practice

Ensures smooth onboarding

Increases Team Alignment

The business becomes self-sufficient rather than reliant on specific people

🦊 Important Characteristics of a Knowledge Base

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Reference Article (Customer facing KB but applicable to Internal as well)⁠

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Super Fast and accessible

Killer Search Engine

Easy Authoring

Dedicated Authors

A space for feedback on articles

6. Clean User Experience

🐨 Why Does Coda Fits The Bill?

Free Editors and Viewers allow for better pricing

The search function is robust and easy to use > Keywords and partial matches within text and tables

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Relational Database

UI/UX is clean and intuitive

Comments and revision history

Mobile, Desktop and offline modes

Coda Packs allow for easy integration and custom formulas to share with team or public

Fast loading time of data

🐻 Examples Coda Knowledge Base Gallery

Some of these aren’t explicitly knowledge bases but serve as an example of what is possible and best practices.

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Design Team Hub⁠

(Excellent Reference)

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Company Wiki⁠

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Employee Handbook⁠

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How Figma Ships Products⁠

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Google’s OKR’s⁠

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Zapier’s Distributed Meetings⁠

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Knowledge Starter Kit by Coda⁠

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Knowledge Hub Guide⁠

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Introduction

🐰 Benefits of a Knowledge Base

🦊 Important Characteristics of a Knowledge Base

🐨 Why Does Coda Fits The Bill?

🐻 Examples Coda Knowledge Base Gallery

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