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1
Strategy
Workplace frontline employee experience
might be useful for report - visuals and approach to reporting
The technology currently on offer for the frontline is largely split between personal, consumer tools and those designed for the office. When contacting frontline workers directly, texting and calling remain the norm, across work (68%) and personal devices (61%). Many frontline employees are keen to access tools that would make them better connected to the rest of the organization (61%). This could mean channels that offer more enriching content, are easily accessible from frontline locations and don’t rely on workers being instantly available, to fit around changeable frontline schedules. Texting and calling are the most commonly used means of communicating with frontline workers via work devices (68%) and personal devices (61%). Messaging apps such as WhatsApp, Signal and Telegram are the next most frequent communication method (54%). Collaboration platforms such as Slack, Teams and Workplace are used by 46%. Video conferencing is used by just 30% and email by just 20%. When asked which additional tools and processes are important for employers to provide frontline workers with, 61% said tools and processes to keep them better connected to the rest of the organization to share information and data.
2
Strategy
NHS
state of leaders report from NHS and partners
The report engaged with NHS communications leaders, covering a wide range of professionals involved in the communications sector of the NHS, both internally and externally. The results provide insights into the diversity of NHS communications leaders (highlighting the lack of ethnic diversity), their resources, and key challenges faced by them (which will be familiar: constrained budgets, reputation, staff action, etc). It also has a few pieces around the use of AI.
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3
Strategy
Griffith Centre for Innovation
patterns in changing relationships; design approaches
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4
Strategy
MS research study brief & findings
Post-covid/hybrid workplace research. More relevant to offices, but still has data that is meaningful Broader than scope, but key data for leaders on meetin overload, different generations attitudes towards meetings, etc.
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5
Strategy
Journal of Awareness-Based Systems Change, Volume 3, Issue 2
Radical collaboration - steps toward this. More for an org seeking to empower employees, but for consideration in leadership dvpt
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6
Strategy
McKinsey - influencers
Internal - use the internal watercooler and activate your staff to do so
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7
Strategy
NHS
State of communications - outcomes summary report
The report engaged with NHS communications leaders, covering a wide range of professionals involved in the communications sector of the NHS, both internally and externally. The results provide insights into the diversity of NHS communications leaders (highlighting the lack of ethnic diversity), their resources, and key challenges faced by them (which will be familiar: constrained budgets, reputation, staff action, etc). It also has a few pieces around the use of AI.
8
Report results
Closing the loop with employees
5 steps for sharing back results from an engagement study - more details on sub page
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9
Report
Society for Health Care Strategy & Market Development (SHSMD): Engaging deskless employees
Recent whitepaper on this issue, also includes references to other academic work
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10
Report
Microsoft
Microsoft research into mobile workplaces and remote work; tangentially related
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11
Guide
content marketing
Provider content marketing so consider this less academic, more for simple language overview and summary
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12
Guide
NIH
steps in internal comms; for patient healthcare - shows overlap in models and approaches when discussing internal comms with healthcare professionals
Lit review on importance of clear comms protocols in patient safety; handbook for nurses >> healthcare comms / patient safety focus
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