Ticketing system for HR & Workplace teams

icon picker
How it works

Notifications 🛎️

Sign up for new ticket notifications by clicking the bell reaction on the page, you will receive an alert for every new form submission.
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Acknowledgement 👀

Let the employee know that you have received their request by using our .
Read through the request
Include any internal notes about the request (the employee will not see these notes)
Click the Acknowledge button so that the employee is informed that their request has been received and read.
When you push the Acknowledge button, the employee will receive the following:
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Updates 👋

Once you are ready to take action and inform the employee of the update, you can also work from the doc to update the employee over Slack.
Write your response to the ticket request in the Updates column.
Include the date to help track
Click the Send Update button
The Employee receive a message like this
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Additional updates will look like this
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Closing out a ticket ✅

Once a ticket request is completed, in the same In Progress table, you can click the Close Out Tix to mark is as done. It will be removed from your In Progress and Blocked tables. The employee will receive the following message:
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Don’t have the Slack Pack?

The Slack Pack is included with the . If you would like to stay on the Free plan, you can change the buttons to Notify() instead. for instructions on how to set up.
Want to print your doc?
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
) instead.