In this phase you will share what you have learned with each other; make sense of the vast amount of notes, photos, impressions, quotes, experiences, stories, learnings and hunches you have gathered; uncover themes; isolate key ideas and reveal opportunities for design.
The define phase is all about synthesising raw data and creating a collage of meaningful, usable knowledge.
Outcomes
Articulate Customer Pains, Gains and Jobs to Do Synthesize and Form User Insights Frame Opportunity Statements Identify Opportunities for Ideation Steps
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