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Go to manage account then My Organization and “Create an organization” Enter the brand info (name, website, amount of returns per month, etc.IMPORTANT NOTE, once you create the org, you need to reach out to Aftership Rep to remove the free trail and tie to our paid account. Do not start setting up until this is complete or you risk losing your work. Reach out to Jeremy (jeremy.bobbitt@aftership.com) to removeOnce, the free trail is removed, you are ready to set-up. Today, settings are mirrored by brand.
Connecting Shopify:There is a high chance this will not work the first time you go to install returns tracking on the main set up menu, if it doesn’t work and you don’t see a check mark by store connected. Then go into apps on the left side bar and view more apps and click shopify to install. This will prompt you to enter verification code sent to tech pirates email. Below is an image of what it should look like when connected. Return Policy should be completed as seen below.
Too Large (main reason and subset reasons below)Too large around the chestToo large around the waistToo large around the hipsSleeves too longFits too oversizedLength too long*require comments and imageToo SmallToo small around chestToo small around waistToo small around hipsFits too smallSleeves too shortLength too short*require comments and imageMaterialToo thinToo thickDidn’t like textureI did not like the quality Other - Please Explain*require comments and imageColorToo brightToo dullDidn’t look like photoOther - Please Explain*require comments and imageExperienceMy order was incorrectI ordered the wrong productThe package was damagedMy order was lateOther - Please Explain*require comments and optional image Quality The sewing was badThe color was wrongThe fabric was not goodOther - Please Explain*require comments and imageOtherItem was damagedBought two sizesI changed my mindOther - Please Explain*optional comments and image
This is if you want to exclude items from being returned (ie. BG product we didn’t make)You can also include question flow (ie. Did you wear this item? If marked yes, it is non-returnable) This isn’t currently set up as you have to tag each item and is manual work.
This is for customer locations that you want to pay for their shipping label to return the item. Today it’s set up for us to pay for US / Canada and all other locations will need to create & pay for their shipping to return (they’re responsible for cost of returns). *Make sure you click the automatic approval on this tab.
Auto-refund only if ALL items in the request are at least Grade A, B, or C. We will not manually refund items marked as Grade D.Grade A (Perfect condition)Grade B (Acceptable condition)Grade C (Tiny scratch condition)Grade D (Damaged)Toggle to orderMark item as receivedSelect "grade item condition"Under each item assign a grade
Courier Accounts and ServicesThis needs a credit card to set up. I would advise switching to Vessel (3rd party through Aftership). Jeremy and Eugene can help with this, which would allow for bank account. This service is for USPS labels and it will debit $100 and once you drop below $10 threshold, it will re-charge.
Returns
How to setup Aftership:
Admin Account: sign in through google (techpirates@resonance.nyc)
Creating an organization:
Set-up Checklist explained / additional detail:
2. Settings:
Return Reasons:
Eligibility Rules
Refunds and Exchanges
Return Routing Rules:
Automation Rules:
Grading
Here's a how to assign them:
Ship and Track:
Returns Shipping
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