Skip to content
Brands Operating Playbook
Quick Links
Brand Onboarding
Operations
Customer Service
Open SELL Issues
Share
Explore

Check Order Status

Manage the status of a customer’s order

A customer may reach out to you asking you about their order status. The order status tool in
create.ONE
⁠
can help you find this answer! Below in the Actions section of this document we reiterate this process of finding a customer’s order status for specific use cases, but this is an overview of the order status information that you can find in
create.ONE.
⁠
⁠
Order Status Tool:
In
create.ONE
⁠
→ MAKE → Orders, you can use the order tracking tool to see the status of each of your orders. Each order will have a 'Summary' and 'ONEs' section containing the following:
Summary:
Order Number
Shipping Address (Left blank for ECOM orders to adhere to data laws)
Is Order on Time?
Expected Completion (This is the expected delivery date for the order)
Shipment Settings (DEFAULT: ONEs are shipped once they all ready, you can change this setting on an order-to-order basis)
Link to order in Shopify
Want to print your doc?
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.