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Cancelling Orders

If a customer reaches out to us to cancel the order, you need to cancel it through

create.ONE⁠

and Shopify. After cancelling, the customer will get a notification email.

How to: cancel order in

create.ONE⁠

Toggle to

create.ONE⁠

→ MAKE → Orders

Look up order #

Go to “ONEs” tab

Select the line items you want to cancel

click “Cancel selected line items”

How to cancel in Shopify

Toggle to specific order

Select “More actions”

Select “Cancel Order”

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⁠

Insert reason for cancellation

Deselect “restock inventory”

⁠

⁠

Best practices

You must notify the customer first, as the customer will receive an email notification automatically once you process the cancellation on Shopify

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