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Started guide to embed and launch Bill Protect

About Modern

⁠

Modern⁠

Bill Protect, a first-of-its-kind retention platform for billers that turns involuntary churn into customer LTV by allowing customers to pay bills with their loyalty, not debt. I

Objectives

Retain customers for longer

KR progress

000

Maximize customer lifetime value

KR progress

000

⁠

Objective

Key result

Responsible

Progress

Retain customers for longer

>25% decrease in monthly churn

000

>25% increase in 30d recovery rate

000

Maximize customer lifetime value

>10% increase in average customer lifetime (months)

000

>10% increase in average plan value

000

⁠

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