Our Why (Core Beliefs, Principles, Vision, & Mission)

Our Why

We want to do our part to create and sustain meaningful good in the world by providing customers with a caring, stress-free online purchasing experience.

Core Beliefs

We believe that buying mailboxes online should be a fast, low-stress, hassle-free experience from purchase to fulfillment.

We believe that repeat customers are critical to our success and that excellent customer service will continue to set us apart in the marketplace.

Core Principles

Listen first and assume positive intent.

Transparent communication.

Be north of fair in dealing with customers.

Great customers are hard to find.

Core Values

We invest time and resources into improving our e-commerce infrastructure, providing customers with an unrivaled purchasing experience online.

We build trust with customers through empathetic, quality, and prompt communication, with a primary aim to meet their needs first.

Vision:

Budget Mailboxes’ vision is to become the most trusted online mailbox retailer.

Mission (External)

Budget Mailboxes’ mission is to provide customers with an unrivaled purchasing experience online and over the phone by simplifying a complicated mailbox product offering.

Mission (Internal)

Budget Mailboxes’ mission is to provide customers with an unrivaled purchasing experience online and over the phone by simplifying a complicated mailbox product offering. We want customers to know that we value their experience, from the first impression of our website to the delivered product. By providing customers with best-in-class purchasing options and accessible, knowledgeable customer service, we aim to earn repeat business and own the majority market share in the mailbox industry nationwide.

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