icon picker
Strategy Map





Untitled design (2).png

Slide4.PNG

Learning & Growth perspective

LABEL :Human Capital Processes

ACTION
IMPACT THIS WILL HAVE
WHAT WILL YOU DO
THE RESULTS THAT WE ARE EXPECTING:

Learning & Growth Goal: 5% attrition rate
KPI
Indicator
Goal
Current
1
Training
Leading
Mandatory 2-day training
1 day
2
Employee Satisfaction
Lagging
5 star rating
4.5 stars
No results from filter

Customer Perspective

Product/Service Attributes

Customer Goal: Get a perfect NPS score of 10
KPI
Indicator
Goal
Current
1
Quality
Leading
10 NPS
9
2
Price
Leading
$5.99
$4.99
3
Availability
Leading
All 50 states
45
No results from filter

Internal Business Perspective

Operations Management Processes

Internal Goal: All processes automated
KPI
Indicator
Goal
Current
1
Supply
Leading
0 delays in supply
3 days delay
2
Production
Leading
Producing at 95% capacity
75%
3
Distribution
Lagging
10 distributors signed
5
No results from filter

Financial Perspective

Growth Strategy

Financial Goal: Gain $10M in ARR
KPI
Indicator
Goal
Current
1
Revenue/Customer
Leading
$50,000.00
$40,000.00
2
EPS
Lagging
$3.45
$3.00
No results from filter


Next:

Want to print your doc?
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.