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Strategy Map
Learning & Growth perspective
LABEL :Human Capital Processes
ACTION
IMPACT THIS WILL HAVE
WHAT WILL YOU DO
THE RESULTS THAT WE ARE EXPECTING:
Learning & Growth Goal: 5% attrition rate
KPI
Indicator
Goal
Current
Training
Leading
Mandatory 2-day training
1 day
Employee Satisfaction
Lagging
5 star rating
4.5 stars
No results from filter
Customer Perspective
Product/Service Attributes
Customer Goal: Get a perfect NPS score of 10
KPI
Indicator
Goal
Current
Quality
Leading
10 NPS
9
Price
Leading
$5.99
$4.99
Availability
Leading
All 50 states
45
No results from filter
Internal Business Perspective
Operations Management Processes
Internal Goal: All processes automated
KPI
Indicator
Goal
Current
Supply
Leading
0 delays in supply
3 days delay
Production
Leading
Producing at 95% capacity
75%
Distribution
Lagging
10 distributors signed
5
No results from filter
Financial Perspective
Growth Strategy
Financial Goal: Gain $10M in ARR
KPI
Indicator
Goal
Current
Revenue/Customer
Leading
$50,000.00
$40,000.00
EPS
Lagging
$3.45
$3.00
No results from filter
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