Customer Service with Chatbot

Job Type:

Full-Time

Job Mode:

Hybrid/ Remote

Job Fields:

Marketing/ Management/ Business/ Public Relations/ Advertising/ Multimedia/ Psychology/Computer Science/Mathematics or equivalent or related field.

Working Days and Hours:

Tuesday (half-day) to Sunday (5.5 working days) 10 am to 7 pm (with 1-hour lunchtime)

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About the role

Are you an individual who loves to build relationships with people through problem-solving. You will learn how to bring customer service to another level by leveraging CRM and Chatbot. Suitable for a candidate who doesn't want to be stuck in just customer service and wants to learn new technology.

You will play an important role in

Chatbot & Automation:

Understand inside out the Telebort Computer Science Education.

Map out the customer journey and build auto-reply templates.

Grow and engage with the audience by sending an automated weekly newsletter.

Build a friendly conversational chatbot to reduce human bandwidth.

Managing CRM.

Use analytics to harness your data, get insights and make smart and data-driven decisions.

Community Engagement

Manage a high volume of daily inquiries (e.g., email, live chat, phone call, Whatsapp, social media, etc) by providing accurate, valid and complete information.

Build positive relationships with students, parents, and teachers and conduct sales pitches for potential prospects.

Communicate student progress reports to help parents better understand the learning progress.

Perform student retention evaluation to help the borderline students from dropping out.

Conduct in-person or virtual interviews with students, parents, and teachers to let them share their experiences in learning computer science.

Launch and conduct engagement initiatives to delight and build a strong community.

Operation

Cross-functional collaboration with academic, executive, tech, and data teams to implement and manage work processes and procedures.

Work with the academic team to update classes on a weekly basis.

Send a reminder or notification to update parents and students about their status in the class.

Update and maintain process documentation.

Ad-hoc duties when required.

To be successful in this role, you will need to have

You have an academic background in Marketing/ Management/ Business/ Public Relations/ Advertising/ Multimedia/ Psychology/Computer Science/Mathematics or equivalent or related field.

Knowing how to code and deploy a chatbot will be a plus.

Strong interpersonal skills and ability to communicate and team effectively at all levels.

Fluent in speaking and writing using English and Bahasa.

You love teaching and are eager to shape the skills and minds of the next generation.

You want to contribute positive impacts to society using your skills and knowledge.

You can work well with multiple and challenging projects at one time.

You can work flexible hours.

Having the entrepreneurial spirit and the ability to thrive in volatility, uncertainty, complexity, and ambiguity (VUCA) environment.

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