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Support documentation

Support documentation ready for review.

How to do it (expand)

What Is The Purpose? Determine what the purpose of the documentation is such as work instructions, vendor instructions, knowledge base or other type. This will help you define the content, the format and in some cases the media you will use.
Who Are You Writing For? Knowing who will be reading the documentation will help you determine the depth and word usage. You want to write the documentation at the level of the person reading it.
Collect Information: Even if you are an expert in the area gather all of the information you can find on the subject. You may need to interview or get the assistance of others to help you gather the needed information. Manuals, user guides and online resources are very useful.
Write an Outline: Start with an outline of the document identifying the different sections of the document. This will help guide you as you fill in the blank spaces with more detail.
Write The First Draft: Working from the outline begin to fill in each section with details. Don’t worry about formatting or editing at this point. Here you want to get down all of the information that will be in the document.
Revise and Format: Now it is time to polish the document and format it. A good rule of thumb is you will end up removing more than you add if you wrote the first draft correctly. Wait until you have a final draft before you format the document.

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Source
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Support Queue
9
Product Name
Reviewer
Approve
Status
Start Date
Due Date
Link
1
Smart Email
PR
Polly Rose
​
Not Started
5/10/2021
5/28/2021
Link to supporting doc...
2
NFC login from phone
MM
Maria Marquis
​
Not Started
3/24/2021
4/30/2021
​
3
Purchase with Apple Pay
MJ
Mary Jones
​
Not Started
4/2/2021
5/17/2021
​
4
Payments in Yen
BD
Buck Dubois
​
Approved
4/25/2021
6/9/2021
​
5
Mobile redesign
AD
Adam Davis
​
Not Started
3/20/2021
5/4/2021
​
6
XYZ Launch
LF
Lawrence Fitzgerald
​
Not Started
3/12/2021
4/13/2021
​
7
Membership communications
AD
Adam Davis
​
Not Started
5/10/2021
5/28/2021
​
8
Dogecoin
MJ
Mary Jones
​
Approved
3/4/2021
3/17/2021
​
9
Self-driving stroller
​
​
Not Started
4/11/2021
4/25/2021
​
10
Cat NFT Storefront
​
​
Not Started
4/11/2021
4/25/2021
​
11
Cat NFTs
​
​
Not Started
4/11/2021
4/25/2021
​
12
Cat NFTs
​
​
Not Started
4/11/2021
4/25/2021
​
13
Cat NFTs
​
​
Not Started
4/11/2021
4/25/2021
​
14
Cat Cams
​
​
Not Started
5/5/2021
5/19/2021
​
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