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Straddle Product Pricing Options
Pricing Table
Product
Billing Type
Frequency
List Price
Event
Filter
Metric
Product
Billing Type
Frequency
List Price
Event
Filter
Metric
Setup Fee
Standard
Once
$0 - $299
account_created
Monthly Flat Fee
Standard
Monthly
$0 - $499
N/A
Monthly Minimum
Standard
Monthly
$0-$3500
N/A
Annual License/Compliance
Standard
Annual
$0 - $10,000
N/A
Identity - Customer Verification (Individual)
Linear
Monthly
$0.50 - $2.00
customer_created
customer_type = individual
Count
Identity - Customer Verification (Business)
Linear
Monthly
$2.00 - $4.00
customer_created
customer_type = business
Count
Bridge - open banking
Linear
Monthly
$2.00 - $3.00
paykey_created
source = straddle
Count
Bridge - manual entry
Linear
Monthly
$0.50 - $1.00
paykey_created
source = bank_account
Count
Bridge - plaid
Linear
Monthly
$0.00
paykey_created
source != straddle or bank_account
Payments - Charge Fee (Percent)
Linear
Monthly
0.8% w/ $5.00 max, $0.50 min
charge_created
Sum
Payments - Charge Fee (Flat)
Linear
Monthly
$0.25 - $1.00
charge_created
Count
Payments - Payout Fee (Percent)
Linear
Monthly
0.8% w/ $5.00 max, $0.50 min
payout_created
Sum
Payments - Payout Fee (Flat)
Linear
Monthly
$.50 - $1.00
payout_created
Count
Payments - Failed
Linear
Monthly
$2.00 - $5.00
payment_failed
source = watchtower or bank_decline
Count
Payments - Disputed
Linear
Monthly
$0.00 - $15.00
payment_failed
source = customer_dispute
Count
There are no rows in this table
Events
Customers
Customer events shall be sent to Orb when a straddle customer record is created (not a status). This should mirror webhook event customer.createdV1
event object
'{
"customerEventId": "event-id-H4twuTWpYx1rkd8OMTki2hTUcZ", //Straddle api_request_id
"customerAlias": "customer-id-2H4u5BBwBWsS5V2sroRFqJfTXpW", // customer_id
"eventType": "customer_created", //customer_created
"eventTimestamp": "2022-10-01T00:00:00Z", // created_at
"eventProperties": {
"customer_type": "individual" // type enum values individual or business
}
}'
Paykeys (Bridge connections)
Paykey events shall be sent to orb when a straddle paykey record is created (not a status). This should mirror webhook event paykey.createdV1
event object
'{
"customerEventId": "event-id-H4twuTWpYx1rkd8OMTki2hTUcZ", //Straddle api_request_id
"customerAlias": "customer-id-2H4u5BBwBWsS5V2sroRFqJfTXpW", // paykey_id
"eventType": "message-sent", //paykey_created
"eventTimestamp": "2022-10-01T00:00:00Z", // created_at
"eventProperties": {
"paykey_source": "straddle" // type enum values plaid, straddle, bank_account, or mx
}
}'
Charges
Charge events shall be sent to Orb when a straddle charge record isupdated to:
status = failed AND source = watchtower
OR
status = pending
event object
'{
"customerEventId": "event-id-H4twuTWpYx1rkd8OMTki2hTUcZ", //Straddle api_request_id
"customerAlias": "customer-id-2H4u5BBwBWsS5V2sroRFqJfTXpW", // charge_id
"eventType": "message-sent", //charge_created
"eventTimestamp": "2022-10-01T00:00:00Z", // created_at
"eventProperties": {
"charge_rail": "ach" // type enum values = ach
"charge_amount": "$100.00", //amount in dollars
"charge_status": "pending", //pending or failed
"charge_status_details": {
"message": "…",
"reason": "insufficient_funds",
"source": "watchtower",
"code": "R01", //network return codes
"changed_at": "2025-01-15T18:44:13.496Z"
}
}'
Payouts
Payout events shall be sent to Orb when a straddle payout record isupdated to:
status = failed AND source = watchtower
OR
status = pending
event object
'{
"customerEventId": "event-id-H4twuTWpYx1rkd8OMTki2hTUcZ", //Straddle api_request_id
"customerAlias": "customer-id-2H4u5BBwBWsS5V2sroRFqJfTXpW", // payout_id
"eventType": "message-sent", //payout_created
"eventTimestamp": "2022-10-01T00:00:00Z", // created_at
"eventProperties": {
"payout_rail": "ach" // type enum values = ach
"payout_amount": "$100.00", //amount in dollars
"payout_status": "pending", //pending or failed
"payout_status_details": {
"message": "…",
"reason": "insufficient_funds",
"source": "watchtower",
"code": "R01", //network return codes
"changed_at": "2025-01-15T18:44:13.496Z"
}
}'
Failed Payments
Failed payment events shall be sent to Orb when a straddle charge or payout record isupdated to:
(status = failed OR status = reversed)
AND
(source = bank_decline OR source = watchtower)
event object
'{
"customerEventId": "event-id-H4twuTWpYx1rkd8OMTki2hTUcZ", //Straddle api_request_id
"customerAlias": "customer-id-2H4u5BBwBWsS5V2sroRFqJfTXpW", // customer_id
"eventType": "message-sent", //payment_disputed
"eventTimestamp": "2022-10-01T00:00:00Z", // created_at
"eventProperties": {
"payment_type": "charge", // charge or payout
"payment_amount": "$100.00", // amount in dollars
"payment_status": "pending", //pending or failed
"payment_status_details": {
"message": "…",
"reason": "insufficient_funds",
"source": "watchtower",
"code": "R01", //network return codes
"changed_at": "2025-01-15T18:44:13.496Z"
}
}'
Disputed payments
Disputes payment events shall be sent to Orb when a straddle charge or payout record isupdated to:
(status = failed OR status = reversed)
AND
source = customer_dispute
event object
'{
"customerEventId": "event-id-H4twuTWpYx1rkd8OMTki2hTUcZ", //Straddle api_request_id
"customerAlias": "customer-id-2H4u5BBwBWsS5V2sroRFqJfTXpW", // customer_id
"eventType": "payment-disputed", //payment_disputed
"eventTimestamp": "2022-10-01T00:00:00Z", // created_at
"eventProperties": {
"payment_type": "charge", // charge or payout
"payment_amount": "$100.00", // amount in dollars
"payment_status": "reversed", //reversed or failed
"payment_status_details": {
"message": "Customer advises unauthorized",
"reason": "disputed",
"source": "customer_dispute",
"code": "R10", //network return codes
"changed_at": "2025-01-15T18:44:13.496Z"
}
}'
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