Questions Randi
patient pending to active and met 16 readings 99457 1st 20 99458 2nd 20 and after outreach type / no contact - reviewed chart / left message
Questions
If patient has questions in regards to RPM or health who should they call? Nurse Practioner (michelle) from RJ Medical said that after 1st reading, she will follow up 4-6 weeks after. Calls she’s making, she’s getting from? She calls to make appointment then urgent care calls to enroll Initial Setup
What is expected from patient Taking Vitals every day - 1st thing in the morning after morning meds. If emergency, press PERS device or call 911
Prodecures
Vitals are outside of Range - Medium
Vitals are outside of Range - High
Non - Responders
Customer won’t answer (x days)
Tech Support - Can’t send Vitals
Has questions MA can’t answer
Wants to set up an appointment with Dr.
Outreach Type
Activation Call: Complete
Activation Call: Incomplete
Adminstrative
Check In Wellness Call
Chart View
Campaign / Education
Follow up
High Alert
Medium Alert
Multiple Alerts
Non - Responder
Nurse Encounter
Tech Support
Other
Resolution
Patient Retook Vitals - within normal range
Provided education
Recommended patient to call doctor
Recommended patient to go to ER
Notified care manager
Notfied emergency contacts
Equipment failure notified technician
Notified pharmacy
False Alert
Outreach Attempted / No contact
Monitor Trend
Other