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RPM

Questions Randi

patient pending to active and met 16 readings

99453 the activation

99454 is readings

99457 1st 20 99458 2nd 20 and after

no billable time

administrative

activation incomplete

Tech Support

outreach type / no contact - reviewed chart / left message

Questions

If patient has questions in regards to RPM or health who should they call?

Nurse Practioner (michelle) from RJ Medical said that after 1st reading, she will follow up 4-6 weeks after.

Calls she’s making, she’s getting from?

She calls to make appointment then urgent care calls to enroll

Initial Setup

Power up devices

Send in PERS Alarm

Send in Vitals

Education

What is RPM

What is expected from patient

Taking Vitals every day - 1st thing in the morning after morning meds.

If emergency, press PERS device or call 911

What we will be doing

Prodecures

Vitals are outside of Range - Medium

Vitals are outside of Range - High

Non - Responders

Customer won’t answer (x days)

Tech Support - Can’t send Vitals

Has questions MA can’t answer

Wants to set up an appointment with Dr.

Outreach Type

Activation Call: Complete

Activation Call: Incomplete

Adminstrative

Check In Wellness Call

Chart View

Campaign / Education

Follow up

High Alert

Medium Alert

Multiple Alerts

Non - Responder

Nurse Encounter

Tech Support

Other

Resolution

Patient Retook Vitals - within normal range

Provided education

Recommended patient to call doctor

Recommended patient to go to ER

Notified care manager

Notfied emergency contacts

Equipment failure notified technician

Notified pharmacy

False Alert

Outreach Attempted / No contact

Monitor Trend

Other

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