IVR Capability & Chat Self-Service Capabilities - Online Consult (generic with no dates and times), Referral Request, lab request, medication refill, & other request
Requirements:
Need existing patient database, so the system can intelligently interact with the user;
What we need:
Daily CSV import of existing patient’s data
MRN, First Name, Last Name, DOB, Address 1, Address 2, City, State, Zip Code, Date of Last Visit, Status
Post Visit Surveys
Need patients seen in the week, including the following
First Name, Last Name, Cell Phone, Email, & Dr’s name they have seen, Date of the visit
Pre-Appointment Reminders
Not Possible without the interface
Next Steps:
Ask Kristina and Dr. Nami to get the XLS or CSV with the following format.
Operationalize it so the office staff can upload the files daily or send it to Steer for further processing
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.