Skip to content
Delivery
Order Issues
Order Verification
Customer Scenario
Sample Statement
Order Verification (for Missing Orders - Awaiting Carrier Pickup, Stuck in Status, Delivered But Not Received, Shipped to Wrong Address)
We reviewed your concern and found that we need your help in providing additional information to proceed with getting the options available to help you with your order. As a result, we need your help in providing your order number. We would also appreciate it if you could submit a screenshot from your purchase history showing your complete order details, which include your name, shipping address, and purchased items. Once done, we will review your options and proceed from there.
Item Verification (for Item Discrepancies - Expired, Damaged, Incorrect, Used)
We reviewed your concern and found that we need your help in providing additional information to proceed with getting the options available to help you with your order. As a result, we need your help in providing the affected item’s product name and item number. We would also appreciate it if you could submit a photo showing what it looked like when you received it, along with the order’s packaging slip. Once done, we will review your options and proceed from there.
Item Verification (for Item Discrepancies - Missing)
We reviewed your concern and found that we need your help in providing additional information to proceed with getting the options available to help you with your order. As a result, we need your help in providing the affected item’s product name and item number. Once done, we will review your options and proceed from there.
Shipping Address Verification
We reviewed your concern and found that we need your help in providing additional information we need to proceed with getting the options available to help you with your order. As a result, we need your help in providing your complete shipping address, which includes your city, state, and zip code. Once done, we will review your options and proceed from there.
There are no rows in this table
Order Investigation
Name
No Appeasement and Red Flag History
With Appeasement and Red Flag History
Order Verification (for Order Discrepancies - Awaiting Carrier Pickup, Stuck in Status, Delivered But Not Received, Shipped to Wrong Address)
We reviewed your order and found that while it was successfully processed, it was never picked up by our partner shipping courier, despite the shipping label being generated in our system. As a result, we are delighted to offer you a courtesy reshipment for free, which you will receive within the next 3 to 8 business days. Please let us know if you wish to proceed so we can process your replacement order. We are looking forward to receiving your response.
We appreciate you providing the documentation we need to continue with the investigation. We reviewed the order in question, and we partnered it with our internal team for additional investigation. This way, we can identify the root cause of this issue, notify the responsible parties involved, ensure this won’t happen again, and give you a resolution that matches your preferences and needs. Please remember that while we are unable to provide you with a definite timeframe for this investigation, we assure you that we will contact you as soon as we get an update.
Item Verification (for Item Discrepancies - Expired, Damaged, Incorrect, Used)
We appreciate you providing the documentation we need to continue with the investigation. We reviewed the item in question and found that it is ITEMCONDITION, which makes it eligible for a courtesy reshipment for free, which you will receive within the next 3 to 8 business days. Please let us know if you wish to proceed so we can process your replacement order. We are looking forward to receiving your response.
We appreciate you providing the documentation we need to continue with the investigation. We reviewed the item in question, and we partnered it with our internal team for additional investigation. This way, we can identify the root cause of this issue, notify the responsible parties involved, ensure this won’t happen again, and give you a resolution that matches your preferences and needs. Please remember that while we are unable to provide you with a definite timeframe for this investigation, we assure you that we will contact you as soon as we get an update.
Item Verification (for Item Discrepancies - Missing)
We appreciate you providing the documentation we need to continue with the investigation. We reviewed the item in question, and we are happy to inform you that we are delighted to offer you a courtesy reshipment for free, which you will receive within the next 3 to 8 business days. Please let us know if you wish to proceed so we can process your replacement order. We are looking forward to receiving your response.
We appreciate you providing the documentation we need to continue with the investigation. We reviewed the item in question, and we partnered it with our internal team for additional investigation. This way, we can identify the root cause of this issue, notify the responsible parties involved, ensure this won’t happen again, and give you a resolution that matches your preferences and needs. Please remember that while we are unable to provide you with a definite timeframe for this investigation, we assure you that we will contact you as soon as we get an update.
There are no rows in this table
Order Resolution - Reshipment
Customer Scenario
Contiguous Shipping
Non-Contiguous Shipping
Successful Replacement (for Missing Orders - Awaiting Carrier Pickup, Stuck in Status, Delivered But Not Received, Shipped to Wrong Address)
We appreciate you accepting our reshipment offer. As a result, we are delighted to inform you that we have successfully processed your replacement order, ORDERNUMBER. You will receive an email confirmation indicating your order details and another one for tracking so you can monitor it until it gets delivered. Since you are located within the mainland United States, please allow our warehouse team to prepare it within 1 business day and our partner shipping courier to ship it within 3 to 8 business days. We will also send you a follow-up notification once the order gets delivered to confirm if you receive your replacement order. Alternatively, you can contact us after the shipping timeframe if you were unable to receive your order.
We also sent you a return shipping label from USPS to the email address you used when you placed your order, so you can use it to return the original order, ORDERNUMBER, in case you still receive it. Your return tracking number is RETURNTRACKING. We appreciate your continuous support and understanding.
We appreciate you accepting our reshipment offer. As a result, we are delighted to inform you that we have successfully processed your replacement order, ORDERNUMBER. You will receive an email confirmation indicating your order details and another one for tracking so you can monitor it until it gets delivered. Since you are located outside the mainland United States, please allow our warehouse team to prepare it within 1 business day and our partner shipping courier to ship it within 10/15/20/25 business days. We will also send you a follow-up notification once the order gets delivered to confirm if you receive your replacement order. Alternatively, you can contact us after the shipping timeframe if you were unable to receive your order.
We also sent you a return shipping label from USPS to the email address you used when you placed your order, so you can use it to return the original order, ORDERNUMBER, in case you still receive it. Your return tracking number is RETURNTRACKING. We appreciate your continuous support and understanding.
Successful Replacement (for Item Discrepancies - Expired, Damaged, Incorrect, Used)
We appreciate you accepting our reshipment offer. As a result, we are delighted to inform you that we have successfully processed your replacement order, ORDERNUMBER. You will receive an email confirmation indicating your order details and another one for tracking so you can monitor it until it gets delivered. Since you are located within the mainland United States, please allow our warehouse team to prepare it within 1 business day and our partner shipping courier to ship it within 3 to 8 business days. We will also send you a follow-up notification once the order gets delivered to confirm if you receive your replacement order. Alternatively, you can contact us after the shipping timeframe if you were unable to receive your order.
We also sent you a return shipping label from USPS to the email address you used when you placed your order, so you can use it to return the item in question. Your return tracking number is RETURNTRACKING. We appreciate your continuous support and understanding.
We appreciate you accepting our reshipment offer. As a result, we are delighted to inform you that we have successfully processed your replacement order, ORDERNUMBER. You will receive an email confirmation indicating your order details and another one for tracking so you can monitor it until it gets delivered. Since you are located outside the mainland United States, please allow our warehouse team to prepare it within 1 business day and our partner shipping courier to ship it within 10/15/20/25 business days. We will also send you a follow-up notification once the order gets delivered to confirm if you receive your replacement order. Alternatively, you can contact us after the shipping timeframe if you were unable to receive your order.
We also sent you a return shipping label from USPS to the email address you used when you placed your order, so you can use it to return the item in question. Your return tracking number is RETURNTRACKING. We appreciate your continuous support and understanding.
Successful Replacement (for Item Discrepancies - Missing)
We appreciate you accepting our reshipment offer. As a result, we are delighted to inform you that we have successfully processed your replacement order, ORDERNUMBER. You will receive an email confirmation indicating your order details and another one for tracking so you can monitor it until it gets delivered. Since you are located within the mainland United States, please allow our warehouse team to prepare it within 1 business day and our partner shipping courier to ship it within 3 to 8 business days. We will also send you a follow-up notification once the order gets delivered to confirm if you receive your replacement order. Alternatively, you can contact us after the shipping timeframe if you were unable to receive your order. We appreciate your continuous support and understanding.
We appreciate you accepting our reshipment offer. As a result, we are delighted to inform you that we have successfully processed your replacement order, ORDERNUMBER. You will receive an email confirmation indicating your order details and another one for tracking so you can monitor it until it gets delivered. Since you are located outside the mainland United States, please allow our warehouse team to prepare it within 1 business day and our partner shipping courier to ship it within 10/15/20/25 business days. We will also send you a follow-up notification once the order gets delivered to confirm if you receive your replacement order. Alternatively, you can contact us after the shipping timeframe if you were unable to receive your order. We appreciate your continuous support and understanding.
There are no rows in this table
Order Resolution - Refund
Name
Column 2
Refund - Credit Card, Debit Card
We are delighted to inform you that we processed a refund amounting to USD 100.00 with reference number T1234567890 to your original funding source, which you will receive within 3 to 5 business days. Please remember that this may vary depending on the clearance period of your funding institution. Alternatively, you can contact them if the refund is still unavailable on your account after the timeframe so they can help you locate it. We appreciate your continuous support and understanding.
Refund - Physical Gift Card
Refund - Electronic Gift Card
Refund - PayPal
Refund - Afterpay
Refund - Merchandise Credit
There are no rows in this table
Order Resolution - Customer Education
Customer Scenario
Sample Statement
POD/VPOD Attached
Based on our internal team’s investigation, it was found that the order was confirmed delivered on DELIVERYDATE at DELIVERYTIME, based on the SHIPPINGCOURIER tracking number TRACKINGNUMBER. This means our warehouse team was able to hand over the order to the dedicated shipping courier assigned to ship your order to the shipping address you used when you placed this order. As a result, we recommend you check all possible areas in your household where your order might have been left. We also encourage you to keep in touch with your neighbors to see if they received it on your behalf and are holding it for you.
Consistent Geotracking
Based on our internal team’s investigation, it was found that the order was confirmed delivered on DELIVERYDATE at DELIVERYTIME, based on the SHIPPINGCOURIER tracking number TRACKINGNUMBER. This means our warehouse team was able to hand over the order to the dedicated shipping courier assigned to ship your order to the shipping address you used when you placed this order. As a result, we recommend you check all possible areas in your household where your order might have been left. We also encourage you to keep in touch with your neighbors to see if they received it on your behalf and are holding it for you.
Abuser
Based on our internal team’s investigation, it was found that the order was confirmed delivered on DELIVERYDATE at DELIVERYTIME, based on the SHIPPINGCOURIER tracking number TRACKINGNUMBER. This means our warehouse team was able to hand over the order to the dedicated shipping courier assigned to ship your order to the shipping address you used when you placed this order. As a result, we deeply regret to inform you that we are unable to offer you a reshipment, yet the information we obtained from our internal team and our partners confirms that the order was indeed delivered on DELIVERYDATE at DELIVERYTIME, as indicated by the SHIPPINGCOURIER tracking number TRACKINGNUMBER. We recommend checking all possible areas in your household where your order might have been left and keeping in touch with your neighbors to see if they received it on your behalf and are holding it for you.
No Reship/Refund (for Order Discrepancies - Delivered But Not Received)
Based on our internal team’s investigation, it was found that the order was confirmed delivered on DELIVERYDATE at DELIVERYTIME, based on the SHIPPINGCOURIER tracking number TRACKINGNUMBER. This means our warehouse team was able to hand over the order to the dedicated shipping courier assigned to ship your order to the shipping address you used when you placed this order. As a result, we deeply regret to inform you that we are unable to offer you a reshipment. We can feel that this is not the resolution you were waiting for from our team, yet the information we obtained from our internal team and our partners confirmed the information we gave you. We recommend checking all possible areas in your household where your order might have been left and keeping in touch with your neighbors to see if they received it on your behalf and are holding it for you. We appreciate your understanding.
No Reship/Refund (for Item Discrepancies - Expired, Damaged, Incorrect, Used Item)
Based on our internal team’s investigation, it was found that you were unable to submit a vital requirement for us to proceed in checking the options for your item issue, which is by submitting a photo that tells us what the item looked like when you received it, including your order’s packaging slip. As a result, we deeply regret to inform you that we are unable to offer you a reshipment. We can feel that this is not the resolution you were waiting for from our team, yet we believe that this collaborative effort by securing and submitting proof showing the issue will help us with our investigation and come up with the best resolution we can offer you. We appreciate your understanding.
There are no rows in this table
Order Resolution - Escalation and Appeals
Customer Scenario
Sample Statement
No Reship/Refund Appeal (for Delivered But Not Received)
We can feel your urge to get a replacement order after you were unable to receive it, despite our internal team and our partners confirming that it was delivered on the time and date indicated in the tracking information. We empathize with your feelings when the provided options may not fully match your preferences, and we want you to know that we are committed to finding a solution that meets your needs while adhering to our standard guidelines. We raised your appeal with our internal team with the information we obtained from your order and tracking and found that we will continue to uphold the initial decision, in which we are unable to offer you a reshipment of your replacement order because the original order was confirmed delivered. We appreciate your understanding.
No Reship/Refund Appeal (for Item Discrepancies - Expired, Damaged, Incorrect, Used)
We can feel your urge to get a replacement order after you receive one of the items from your order with issues, despite our internal team and our partners trying to work with you to resolve this issue by submitting a photo showing the item’s issue. We empathize with your feelings when the provided options may not fully match your preferences, and we want you to know that we are committed to finding a solution that meets your needs while adhering to our standard guidelines. We raised your appeal with our internal team with the information we obtained from your order and what was available from our conversation and found that we will continue to uphold the initial decision, in which we are unable to offer you a reshipment of your replacement order because we are unable to receive any proof showing what happened with the item when you receive it. We appreciate your understanding.
No Reship/Refund Appeal (for Item Discrepancies - Missing)
There are no rows in this table
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.