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Customer Interaction
Account Verification
Verification Process
Customer Scenario
Chat, SMS/Text, Voice
Email, Narvar, Supervisor
1
Same Channel Verification
As we continue to work towards resolving your issue, we need your help in responding with your full name, last name, email address, and phone number associated with your account or order.
As we continue to work towards resolving your issue, we need your help in providing the following information:
1. First and Last Name
2. Phone Number
3. Email Address
4. Ulta Beauty Rewards Number
5. Bag ID or Order Number
2
Cross-Channel Verification
We reviewed your previous conversation and found that you came from a different support channel. As we continue to work towards resolving your issue, we need your help in responding with your full name, last name, email address, and phone number associated with your account or order to review and provide you with your options.
We reviewed your previous interaction with us, and it looks like you recently contacted us through a different support channel. As we continue to work towards resolving your issue, we need your help in providing the following information:
1. First and Last Name
2. Phone Number
3. Email Address
4. Ulta Beauty Rewards Number
5. Bag ID or Order Number
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Verification Review
Customer Scenario
Sample Statement
1
Verification Check - Account
Thank you for providing me with your account information. Allow me to access this account using the information you provided. I will be right back in a few.
2
Verification Check - Account and Order
Thank you for providing me with your account information. Allow me to access this account and order using the information you provided. I will be right back in a few.
3
Verification Result - Successful Verification
We reviewed your account information and found that it matches the ones saved on our records, and we want to thank you for verifying your account. We reviewed your concern and found that ISSUE. As a result, we encourage you to RECOMMENDATION. This way, OUTCOME. We hope this information helps. You may also visit WEBSITE. Please do not hesitate to respond to this email if you need additional assistance regarding your products and services. We are looking forward to hearing from you soon.
4
Verification Result - Unsuccessful Verification
We reviewed your account information and found that some details do not match the ones saved in our records. As a result, we require your assistance in providing the following information so we can access your account and review your order:
1. First and Last Name
2. Phone Number
3. Email Address
4. Ulta Beauty Rewards Number
5. Bag ID or Order Number
There are no rows in this table
Verification Referral
Customer Scenario
Sample Statement
1
Account Verified - Account Owner Referral
We reviewed the account information you provided and found that some details do not match the ones saved in our records. At the same time, we know this may not be the recommendation you expected from us, and we want to extend our gratitude for understanding our actions to ensure the safety and protection of all our customers and their account information. As a result, we require your assistance in asking the account owner to contact us to ensure the accuracy of our resolution for account protection and security. Please do not hesitate to respond to this email if you need additional assistance regarding your products and services. We are looking forward to hearing from you soon.
2
Account Unverified - Account Owner Referral
We reviewed the account information you provided and found that some details do not match the ones saved in our records. At the same time, we know this may not be the recommendation you expected from us, and we want to extend our gratitude for understanding our actions to ensure the safety and protection of all our customers and their account information. As a result, we require your assistance in asking the account owner to contact us to ensure the accuracy of our resolution for account protection and security. Please do not hesitate to respond to this email if you need additional assistance regarding your products and services. We are looking forward to hearing from you soon.
There are no rows in this table
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