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Login in to the sosafe.deView the course and enroll to the one which they are interested in
When someone joins new to the team/companyWhen someone gets a promotion or role changeCompany policy to take the course periodicallyWhen a security violation is found in the teamWhen a new security issue is threading the industryWhen they get new access like company mobile, laptop etc.
Login in to the sosafe.deSelect the course which they wanted to assignSelect the team/person who has to takeAssign the course and track progress.
Navigation - Site navigation and content structuringVisual - Design Hierarchy, Color contrast, Alignment etc. which leads to usability issuesContent - Core Content and DataPresentation - Visual presentation of content or informationAccessibility - Enabling the access for the people with disabilityUsability - Ease of use to accomplish the user goalEngagement - User Engagement and retentionStrategy - Site strategy and core Principles
Video ContentInteractive Content
Buttons are very smallNo keyboard button controlsRepeated action, like close module, Fullscreen viewNo Audio TranscriptNo option to hide the CCProgress Bar handle is too smallPause the player if the change tab. To get their full attention.
Give enough contrast between the content and the controls.Have the players control consistently. Progress bar may not be required
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Users
Who would need it?
What role do they play?
Where would it be used?
User Journey
1. Team Member
Trigger Points:
User gets a mail to complete a course
a. Taking a Assigned Course
b. Voluntary Learning:
2. Team Leader
Trigger points
Manager assigns the course to his team members
a. Assigning a course
b. Monitoring the team progress
Review areas
Quick Start:
Navigation, Information
Now we show only the last played course in quick-start view. But currently the user can take more than one course in parallel. It would be appropriate to show all the courses in progress rather than the last one alone.
Top Level Content:
Content Strategy, Engagement
Currently the individual modules are packed into courses. But at the same time the completion status, credits and rewards are at the module level. Need to have a right strategy consistent across the site.
Course
If course is the top level content, then we are expecting the user to get a complete knowledge about a specific subject.
Still the user can take any module they like, but the status will be at the course level. Also certificated or badge can be offered to the user only upon completing the course, where as credits can be given after the completion of module.
Module
If module is the priority top level content. Then we can have a search for the module. Status can be individual. We can propose a learning path for complete knowledge but the rewards, and credits can be earned by completing a module.
Module Player
We have 2 types of contents playing in the module
Video content:
For a video content player I found the following touch points which can be improved
Proposed Video Player layout
Interactive Course Player:
For an Interactive course content:
Proposed Interactive course Player:
Templates:
Course Layout
The landing page and the course page looks almost similar. It takes some time for the user to know the change and understand the layout. It would be better if we design the page to look distinctly from the landing page.
Landing Page
Course Page
Proposals
Using behavior analysis I wanted to check how much time it takes for the user to understand the course layout and navigate. If it is significantly higher, then we can do the AB testing.
Credits and Rewards
Engagement
We can display the rewards earned by the user, to increase the engagement. Clearly stating how they can achieve each award and certificate.
Users would move to different levels based on credit and badges earned.
Who has taken the course:
Display the number of teammates who have taken the course already. Which will improve the enrolment rate and user engagement.
Certificates:
We can have a certificate page with an expiry date. User needs to retake the certificate before it expires.
Credits:
Having value based credentials instead of having the same credits for all. Each module has different duration and content value. Having the same credits value will give equal comparison with the team mets.
Widget to display the top learners, to increase the learner engagement.
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