This will also be used for the entire customer journey
We will use one component and change it’s state based on the data received from the backend
Figma link
Different use cases of the component
All activities
Please include the additional activities here
Ticket states (other than created and closed, comment states and other states) WhatsApp and other social media communication When the user access our platform ( classes, labs, maker school, powered school ) When the user engages on our platform for specific duration When an user downloads our app on a new device When a user joins a live class When a user login using chitti account
Call activities
Customer activities
Agent activities
Changing the status for the first time
Changing from one status to another
Changing the follow up date for the first time
Changing from one follow up date to another
Master component
This image includes all the elements contained in the component, the visibility of the element will be based on the use case of the component
Elements
The activity icon
This icon would change based on the activity - this would be present for all the use cases, all the activity icons will be presented below
Date & time
Date and time would be present for all the use cases
Activity name
The activity name would be present for all the use cases and it would vary based on the use cases
Badges
The number of badges and the type of badge would vary based on the use cases.
Types of badges Amount - it can be free or any particular amount
Points
The point visibility is based on the use case of the components, it have either positive or negative points. Check the first section of the document to know where to use points.
Audio player
The audio player would be present only for the incoming and outgoing calls. Use the default audio player provided for the web.
Text element
The text element is used for four use cases - notes added, website visited, workshop registered, account created. If it is a link the text would be in blue color or else grey color. The icon, the title would vary based on the use cases.
State change
This element would be used for status change, stage change, follow up date change. Check the first section to see more details
Activity icons
activities icon for customer journey in lead tool.zip
11.7 kB
Right click and download the zip file