Troubleshooting Scrollmark

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Reconnecting accounts to expand permissions

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Do not disconnect the account otherwise you may lose existing journeys.

To get access to ads for IG and FB, click on + Add account for Instagram Accounts under your 'Social Accounts" tab.
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Make sure you’re using the same FB account that was used to first connect your IG or FB account with Scrollmark.
Click on Reconnect. This will give Scrollmark the permissions necessary to get your ad posts and use them in journeys. ​
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Do not disconnect the account otherwise you may lose existing journeys.


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