Success with Scrollmark

Integrations

Advanced features in Scrollmark

FAQs

Troubleshooting Scrollmark

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Getting started

Linking social media profiles

To use Scrollmark, you need to link your social media accounts to the platform.

Go to Social Accounts: On your Scrollmark dashboard, click on the 'Social Accounts' tab.

Link account: For the social media channel you wish to connect, click on the 'Link Account' button.

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Linking Instagram and Facebook

Before you can link Instagram and Facebook to Scrollmark, you need to make sure your Instagram account is a business account.

Turning Instagram personal profile into a business account

To set up an Instagram business account, you need to

create an Instagram account⁠

or use an existing Instagram account.

⁠

You can only have five Instagram accounts⁠

at a time, without having to log out and log back in.

How to set up a business account on Instagram

To set up a business account:

Go to your profile and tap

⁠

in the top right-hand corner.

Tap Account type and tools.

Tap Switch to professional account.

Tap Continue.

Select a Category for your business and tap Done.

Select Business and tap Next.

Tap Next.

Add contact details and tap Next. To skip this step, tap Don't use my contact info.

To share logins using Accounts Centre, tap Log in to Facebook. You can follow the steps to connect your business account to a Facebook Page associated with your business. This step is optional, and will make it easier to use all of the features available for businesses across Meta. Note: At this time, only one Facebook Page can be connected to your business account. To skip this step, tap Skip.

Set up your professional account by completing the optional steps or tap X in the top right-hand corner to return to your profile.

To display or hide business information on your profile, go to your profile and tap Edit profile. Go to Profile display under Public business information to choose whether you want to hide or display your category label and contact info. Then, tap Done.

How to switch your creator account to a business account

Go to your profile and tap

⁠

in the top right-hand corner.

Tap Creator tools and controls.

Tap Switch account type.

Tap Switch to business account.

Tap Switch.

Steps to link Instagram and Facebook

Linking Instagram and Facebook requires the same process and links both these accounts accounts to Scrollmark in one go.

Facebook login: A pop-up will prompt you to log in to your Facebook account.

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Continue as user: Click 'Continue as [Your Name]' to proceed with the permissions.

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Select businesses: You'll be asked to choose the businesses Scrollmark can access:

⁠

Select 'Opt in to current Businesses only'.

⁠

Check the business or businesses you want to link.

⁠

Click 'Continue' after selection.

Select pages: Choose the Facebook pages connected to your Instagram accounts:

Select 'Opt in to current Pages only'.

Check the page or pages to connect.

Click 'Continue' after selection.

⁠

Select Instagram Accounts: Now, choose the Instagram accounts linked to your pages:

Select 'Opt in to Instagram Accounts only'.

Check the Instagram account or accounts you wish to link.

Click 'Continue' after selection.

⁠

Review permissions: A summary of permissions Scrollmark will have is shown:

Review the permissions carefully.

Click 'Save' to finalize the connection process.

⁠

Allow Scrollmark to send DMs on Instagram on your behalf

To let Scrollmark send DMs for you, follow these steps:

Open Instagram on your phone and log into your account.

Go to your profile and tap the 3-line menu in the top right corner.

Select ‘Settings and Privacy’.

Navigate to ‘Messages and Story Replies’.

Check ‘Message Controls’ and make sure the ‘Allow access to messages’ option is turned on.

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Important notes

Ensure you're logged into the correct Facebook account before linking.

Scrollmark will only access what's necessary and does not post on your behalf without permission.

You can revoke access at any time by de-linking your accounts from Social Accounts tab.

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Linking Twitter

Twitter login: A new window will open, prompting you to sign in to your Twitter account.

Enter your Twitter credentials: phone, email, or username and password.

Click 'Next' to proceed.

⁠

Authorize Scrollmark app: Review the permissions that Scrollmark will have on your Twitter account.

Read the details carefully to understand the level of access being granted.

Click 'Authorize app' to complete the process.

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Important notes

Ensure you're logged into the correct Twitter account before linking.

Scrollmark will only access what's necessary and does not post on your behalf without permission.

You can revoke access at any time by de-linking your Twitter account from Social Accounts tab.

⁠

Sometimes, usually due to inactivity, our access to your social accounts will need to be refreshed. You’ll get an email from us for this when it happens.

Linking Instagram and Facebook

Turning Instagram personal profile into a business account

How to set up a business account on Instagram

How to switch your creator account to a business account

Steps to link Instagram and Facebook

Allow Scrollmark to send DMs on Instagram on your behalf

Important notes

Linking Twitter

Important notes

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