OKRs and High-level Plan

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Build an AI community of practice

Objective:

Build an AI community of practice whose members would be trained to build and manage the AI apps for Financial Services industry.


Key Results:

#

Key Result

KPIs (Leading Indicators)

1

NPS Score

Customer Satisfaction measured using surveys or feedback mechanisms
No. of active members
Number of customer complaints received and the efficiency of resolving them

2

Community Growth:

Number of registered community members
Number of active community members

Number of website/app visits
Conversion rate from visitors to registered members
Member engagement level (active participation in discussions, projects, etc.)

3

Contribution to Community
Innovative Ideas/enhancements to models


4

Social Impact

5

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