Gen Z faces significant challenges in financial literacy, often finding traditional financial tools overwhelming and inaccessible. To address this, we need an innovative solution that leverages AI to create a user-friendly personal finance assistant. This assistant will help Gen Z manage their finances effectively by providing personalized insights, simplifying budgeting and saving, and integrating engaging social and educational elements.
Market & user research
This section covers the current competition of products in the personal finance landscape as well as an understanding of the user persona of a Gen Z using a personal finance app. At the end it includes a summary of the insights gained from this research.
Competition analysis
There are a lot of personal finance tools available in the App store today. Here are a few and the core functionalities they offer.
Mint
Track & categorize expenses
Set budgets & monitor spending
Bill reminders to avoid late fees
Check credit score for free
Set & track financial goals
ET Money
Track & categorize expenses
Manage stocks, MF investments
Bill reminders to avoid late fees
Find & track insurance policies
Tax planner for filing returns
Walnut
Track & categorize Expenses
Analysis report to improve finance habits
Bill Reminders to avoid late fees
Track balances from multiple accounts
Personal loans based on credit history
Money View
Track & categorize expenses
Analysis report to improve finance habits
Set budgets & monitor spending
Check credit score for free
Personal loans based on credit history
Good budget
Envelope budgeting for each category
Manual expense entry & tracking
Analysis report to improve finance habits
Bill reminders to avoid late fees
Sync across devices for family visibility
Monefy
Manual expense entry & tracking
Supports multiple currencies
In-app calculator for quick calculations
Simple, lack of depth to offer value
User persona
These are a couple of user personas from Gen Z with their financial goals and the pain-points they face in achieving them.
Rahul
Age: 24
Occupation: Marketing Analyst
Financial goals: Learn how to file taxes, Save up for a solo trip, Save for an emergency fund
Pain-points:
Recently started earning, lacks discipline, frequently stressed about overspending and where to draw a line
Afraid of asking questions about the complicated jargon of investing, needs help and direction to get started
Finds it challenging to actually save up, since he is not sure where to cut down
Gen Z’s unmet needs
Neha
Age: 19
Occupation: College student
Financial goals: Save for a new laptop, Start investing from internship income
Pain-points:
Limited income, crucial to track where money goes and where she can save better
Impulse expenses, ends up spending on fashion and lifestyle
Lacks financial literacy and confused from too many content creators “influencing”
Practical insights from peers in the same income & age bracket to draw honest conclusions on where their spending habits need to improve.
Long term financial planning is a challenge due to lack of discipline and knowledge on how to strategically make changes in habits to achieve long term plans.
Too much noise in the financial literacy space leading to varied opinions and complicated jargon (small cap funds, flexi cap funds, ELSS, etc.) - no place to start learning and take direction.
Solution space
This section includes a basic walkthrough of the application to explain the solution and the discovered user needs. It includes the app’s features - how they work, the pain point they solve and the value provided to the user.
1. Intelligent expense categorization
Feature brief: Uses AI to automatically categorize user transactions into predefined spending categories and merchants, making it easier for users to track their expenses without manual input.
Pain-point addressed:
Users often struggle to keep track of where their money goes.
Manual categorization of expenses is time-consuming and error-prone.
Difficulty in identifying spending patterns due to uncategorized transactions.
Value to the user:
Saves time by automating the categorization process.
Provides a clear view of spending habits and patterns.
Helps in identifying areas where users can cut down expenses.
Enhances budgeting accuracy and financial planning.
How it works:
The app takes access to reading SMS messages in order to acquire credit and debit data from bank’s transaction messages.
An ML model trained on merchant data and their category is to be leveraged to identify merchants in transactions and classify.
Users can still make manual corrections in category (for example - A Swiggy transaction may actually belong to Dining instead of Grocery).
2. AI powered peer benchmarking
Feature brief: Compares user’s spending habits with anonymized data from users in the same income bracket & age to provide benchmarking insights, helping users understand their financial behavior in a broader context.
Pain-point addressed:
Lack of context on whether one's spending habits are normal or excessive.
Difficulty in identifying areas of overspending without comparative data.
Users often feel isolated in their financial struggles without knowing how others manage similar incomes.
Value to the user:
Provides context and perspective on personal spending habits.
Helps identify areas where users are overspending compared to peers.
Encourages healthier financial behavior by showing best practices from similar users.
Increases motivation to improve financial habits through social comparison.
How it works:
During app onboarding, collect user’s income and age. Also collect income cycle info to accurately track spending on income.
Make anonymized data available to ML models to train and create peer groups for each user based on income and age data.
Compare and provide insights on spending across categories again the user’s own spending in that time period.
3. AI assisted financial goal management
Feature brief: Allows users to define financial goals, such as saving a certain amount by a specific date, and provides personalized advice through AI, using spend analytics and peer benchmarking to create a plan.
Pain-point addressed:
Difficulty in setting realistic financial goals and tracking progress.
Lack of personalized advice on how to achieve financial goals.
Uncertainty about how current spending habits impact future financial success.
Value to the user:
Helps in setting achievable financial goals with clear timelines.
Provides a tailored plan to achieve these goals, taking into account current spending habits and benchmarks.
Continuously tracks progress and adjusts recommendations to stay on track.
Encourages disciplined saving and spending behavior.
How it works:
In Goals section of the app, users can create financial goals.
When creating goals, users can be given templates such as - Save for your next trip, Your next gadget, Save for higher education, etc.
To create a financial goal, user needs to provide - goal name & description, total amount to be saved, duration to achieve.
Once created, the app will leverage peer benchmarking data to suggest which categories the user can save money and give actionable suggestion on how to do it.
Users can add a manual entry of money saved for that financial goal.
4. AI professor for financial learning
Feature brief: An AI-driven chatbot that provides personalized advice on important financial topics and answers user queries, serving as a virtual financial advisor.
Pain-point addressed:
Users often don’t know where to find reliable and financial advice.
Lack of education that is relevant to their situation - income, age and peer group
Value to the user:
Simplifies complex financial topics into understandable insights.
Encourages positive behavior of asking questions and getting answers.
How it works:
Users can ask Prof. FinLearn any question to get GPT powered answers via OpenAI’s public APIs.
Along with the question asked by the user, user’s age, income and expense data, peer benchmarking data will be forwarded to OpenAI in the prompt.
The answers will be customized and personalized to the user’s needs.
Users can also start with readymade templates on financial topics to educate themselves.