I'm a Microsoft Certified IT professional with skill set in exchange administration, office 365, windows server, active directory, Microsoft office.
I'm a detail-oriented professional with a passion for changing technologies. Adept at increasing efficiency through effective system maintenance and administrative efforts.
I like to spend my time solving Rubik's cube, drawing, reading books, playing table tennis and listening to podcasts and audio books.
Specialist System Engineer - Messaging | Exchange Admin
Société Générale, Bangalore 2022 - Present
As exchange administrator, manage mail-related systems and tools. Support and maintain exchange on-prem, hybrid and exchange online environment
Coordinate with cross functional teams to setup, manage and administer messaging infrastructure. Perform periodic maintenance, upgrade and patching to exchange environment
Collaborate in audits, infrastructure projects and strategize plans to improve, test and complete changes within agreed SLA
Monitor and manage Global Relay, Cisco Iron Port, Intune, Scan Mail, Symantec AV. Assist with issues in office 365, exchange on-prem. Prepare Major Incident Report (MIR) for failures
Perform periodic cleanup tasks, participate in regional activities / discussions to review and ensure technical requirements
Prepare technical documentation on operation procedures. Identify improvement opportunities spanning service delivery, user experience etc.
Lead Operations, Escalation Engineer
Concentrix, Bangalore 2021 - 2022
As Escalation Engineer manage, review technical roadblocks and act as technical consultant to team.
Oversee escalations. Collaborate with Sr. Escalation Engineers to improve teams performance and share reports on the same
Supervise team of support Engineers to assist in their daily activities
Educate, Train and mentor team members
Ensure SLA and parameters set by organization is met for each case handled within team
Engage in critical cases and troubleshoot to resolve issues in exchange on-premises
Assist in Disaster recovery, RCA for down-time & recommend industry-standard best practices
Lead Operations, Support Engineer
Concentrix, Bangalore 2019 - 2021
As engineer handled support for Microsoft clients with Exchange on-premises and improve service availability
Responsible for Exchange in an enterprise environment. Troubleshoot and resolve issues in exchange with minimal down-time
Install and configure and maintain exchange server environment
Schedule, implement exchange upgrades and migrations
Implement, manage server security and schedule - patch deployment
Implement High Availability, Exchange backup & decommissioning legacy servers
Troubleshoot issues with DAG, mailbox permissions, calendaring
Exchange server performance - Monitor and update to ensure peak performance
Implement, manage coexistence and migration (2010 - 2019)
Manage user and computer accounts in Active Directory
Assist in setting up hybrid environment. HCW configuration, AAD connect
Senior IT Analyst
Cameo Global Inc., Bangalore 2017-2019
To ensure that the up-time, performance, resources and security of the assets and Cisco tools managed by the organization
To use analysis and leverage technology to meet the organizational needs and resolve end-user's concerns
Deployment of windows 7, windows 10 and MAC (Sierra, High Sierra) operating systems remotely Scheduling driver updates, patches and hot-fix for windows operating system. Troubleshoot issues related to OS and user-management
Email Account creation, setup and troubleshooting issues related to account and quota-management
Manage data backup (crash plan). Assisting in restoring data from backup and providing hardware swap/replacements or loner assets for hardware issues Documenting lost/stolen assets and providing replacement. Assistance in Java installation and configuration
IT Analyst
Cameo Global Inc., Bangalore 2016-2017
Responsibilities include communicating with end users to understand their requirements and resolve their queries
Also, to gather feedback from clients about the process to develop an efficient IT system that meets business and technology needs
VMWare installations on MAC, Antivirus (Enterprise McAfee) upgrade, monitoring and re-imaging infected assets
Microsoft Office installation and assistance in application support. Excel Macros basic setup. Providing desk side assistance and support Lenovo assets and Apple hardware
Assisting in installing software tools (Adobe, Visio, Project) and configure VPN, troubleshoot issues on the same. Mobile mail setup as per organization regulations
