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About Me

I'm a Microsoft Certified IT professional with skill set in exchange administration, office 365, windows server, active directory, Microsoft office.

I'm a detail-oriented professional with a passion for changing technologies. Adept at increasing efficiency through effective system maintenance and administrative efforts.

I like to spend my time solving Rubik's cube, drawing, playing table tennis and listening to podcasts and audio books.

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Art

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Experience

Specialist System Engineer - Messaging | Exchange Admin

Société Générale, Bangalore 2022 - Present

As exchange administrator, manage mail-related systems and tools. Support and maintain exchange on-prem, hybrid and exchange online environment

Coordinate with cross functional teams to setup, manage and administer messaging infrastructure. Perform periodic maintenance, upgrade and patching to exchange environment

Collaborate in audits, infrastructure projects and strategize plans to improve, test and complete changes within agreed SLA

Monitor and manage Global Relay, Cisco Iron Port, Intune, Scan Mail, Symantec AV. Assist with issues in office 365, exchange on-prem. Prepare Major Incident Report (MIR) for failures

Perform periodic clean-up tasks, participate in regional activities / discussions to review and ensure technical requirements

Prepare technical documentation on operation procedures. Identify improvement opportunities spanning service delivery, user experience etc.

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Lead Operations, Escalation Engineer

Concentrix, Bangalore 2021 - 2022

As Escalation Engineer manage, review technical roadblocks and act as technical consultant to team.

Oversee escalations. Collaborate with Sr. Escalation Engineers to improve teams performance and share reports on the same

Supervise team of support Engineers to assist in their daily activities

Educate, Train and mentor team members

Ensure SLA and parameters set by organization is met for each case handled within team

Engage in critical cases and troubleshoot to resolve issues in exchange on-premises

Assist in Disaster recovery, RCA for down-time & recommend industry-standard best practices

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Lead Operations, Support Engineer

Concentrix, Bangalore 2019 - 2021

As engineer handled support for Microsoft clients with Exchange on-premises and improve service availability

Responsible for Exchange in an enterprise environment. Troubleshoot and resolve issues in exchange with minimal down-time

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Install and configure and maintain exchange server environment

Schedule, implement exchange upgrades and migrations

Implement, manage server security and schedule - patch deployment

Implement High Availability, Exchange backup & decommissioning legacy servers

Troubleshoot issues with DAG, mailbox permissions, calendaring

Exchange server performance - Monitor and update to ensure peak performance

Implement, manage coexistence and migration (2010 - 2019)

Manage user and computer accounts in Active Directory

Assist in setting up hybrid environment. HCW configuration, AAD connect

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Senior IT Analyst

Cameo Global Inc., Bangalore 2017-2019

To ensure that the up-time, performance, resources and security of the assets and Cisco tools managed by the organization

To use analysis and leverage technology to meet the organizational needs and resolve end-user's concerns

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Deployment of windows 7, windows 10 and MAC (Sierra, High Sierra) operating systems remotely Scheduling driver updates, patches and hot-fix for windows operating system. Troubleshoot issues related to OS and user-management

Email Account creation, setup and troubleshooting issues related to account and quota-management

Manage data backup (crash plan). Assisting in restoring data from backup and providing hardware swap/replacements or loner assets for hardware issues Documenting lost/stolen assets and providing replacement. Assistance in Java installation and configuration

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IT Analyst

Cameo Global Inc., Bangalore 2016-2017

Responsibilities include communicating with end users to understand their requirements and resolve their queries

Also, to gather feedback from clients about the process to develop an efficient IT system that meets business and technology needs

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VMWare installations on MAC, Antivirus (Enterprise McAfee) upgrade, monitoring and re-imaging infected assets

Microsoft Office installation and assistance in application support. Excel Macros basic setup. Providing desk side assistance and support Lenovo assets and Apple hardware

Assisting in installing software tools (Adobe, Visio, Project) and configure VPN, troubleshoot issues on the same. Mobile mail setup as per organization regulations

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Certifications

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O365 - Administration and Configuration (Microsoft Workshop)⁠

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MS-345 : Designing and Deploying Microsoft Exchange Server 2016⁠

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70-410 : Installing and Configuring Windows Server 2012⁠

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Windows Server 2019 : Udemy⁠

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Complete Exchange 2016/2019 : Udemy⁠

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Office 2016 New Features - LinkedIn⁠

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Strategic Thinking - LinkedIn⁠

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Customer Service Specialist : LinkedIn⁠

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Customer Service Specialist - LinkedIn⁠

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Graphic Design Basics - LinkedIn⁠

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Customer Service : Knowledge Management - LinkedIn⁠

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CCNA - Routing & Switching : Institute Certified⁠

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Expertise

Exchange Server Design and Deployment

Exchange Maintenance and Management

Installing and configuring windows servers

Exchange Online, Hybrid administration

Implementing High Availability and DR

Basics of Active Directory

Networking : Routing & Switching - configuration

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Education

BE in Electronics and Communication Cambridge Institute of Technology, Bangalore, 2016

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