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Handle Stage Changes in Smartdash

Stages in Summary Dashboard
Stage Name
Description
1
Onboarding Initiated
When a customer is created for onboarding
2
KYC Maker in Progress
KYC Maker is working on a case
3
KYC Checker in Progress
KYC Maker is working on a case
4
Partial Docs
Correct documents are pending to be added by onboarding team
5
Partial Docs Received
Pending documents are submitted by onboarding team
6
Credit in progress
Credit check is in progress
7
Rejected
When a case is Rejected
8
Awaiting Sanction
When credit prepares CAMs and sends the case to the lender
9
Query Raised
When lender raises any query for a case
10
In Principal Sanction
When lender provides in principal sanction
11
Sanction Expired
After Credit in principal sanction, auto mark the case as sanction expired after 30 days if Credit is not final approved
12
Approved but not disbursed
When subjectivities are cleared and limit is finally approved
13
Approved NI
When a customer is not interested after credit approval is received
14
Approved PF Collected
When PF is collected on a credit approved case
15
Invoice Awaited
When all PSD activities are completed and invoice is awaited
16
Approved and Disbursed
When all PSD activities are completed and an invoice is disbursed
17
PDD and Disbursed
​
18
On Hold by RM
Where a customer will provide documents later (after a week). A case cannot be on hold by RM for more than 30 days
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Case Journey in System
A case starts by OTP login from Sales team and is under Initiated bucket of onboarding and the current stage in ‘Summary Dashboard’ will be Onboarding Initiated.
Once a sales person completes the journey and submits the case, it moves to Onboarding completed in onboarding, KYC Maker Initiated and a new bucket “GST/ Banking check” in Credit Dashboard if the Credit Evaluation Flag is True in Program lender and the current stage in ‘Summary Dashboard’ will be KYC Maker in progress
A case moves to Partial Docs stage in ‘Summary Dashboard’ (Awaiting Additional Docs) If in any case, a section is rejected by KYC Maker or KYC checker and sent back to Sales Team
When a sales person replies back with the set of documents to KYC the current stage moves to Partial Docs Received stage in ‘Summary Dashboard’.
In “GST/Banking check” bucket of credit, there won’t be pick this case option available. Once the credit team completes the evaluation on the application, they can either reject an application or if a case is good to go, they can upload the CAMs in the Credit Evaluation tab. There will be a separate column to track Credit Evaluation? (Completed/ In-progress). Till the time any action is taken, it will show in progress. If cams is uploaded then it will be marked as Completed and the case will be removes from the GST/Banking check bucket of credit. If the case is not eligible, the credit will mark the case as rejected and the Credit evaluation will be marked as Completed and the case will be removed from the Gst/ Banking check bucket of credit.
Capture the day when credit clicks on Save button in Credit Evaluation Tab. Display the date of credit evaluation completed on the General Info tab→ Customer Profile. Calculate the expiry of Banking statement and GST karza report basis that this date. ​Banking Statement Expiry logic → If current month is greater than the month when the Evaluation was done the banking statement is expired. Display Banking statement: Re-evaluation required in general info → Customer profile If current month is not greater than the month when the Evaluation was done, the banking statement is still valid. Display Banking Statement: Evaluation Done in General info → Customer profile In case evaluation wasn’t done, display Banking Statement: Evaluation pending ​Karza GST Expiry Logic: If the current date is greater than 20 and the credit evaluation date is between {21st of the last month and 20th of the current month} then it gets expired and re-evaluation is required. Display GST Karza: Re-evaluation required in general info → Customer profile If the current date is less than equal 20 and the evaluation date is between {21st of the last month and 20th of the current month} then it is not expired and re-evaluation isn’t required Display GST Karza: Evaluation Done In case evaluation wasn’t done, display GST Karza: Evaluation pending
If Supermoney to do KYC is False and Case is completed from KYC Maker, then the case moves to Credit Initiated bucket in smartdash and “Credit in progress” stage in ‘Summary Dashboard’
If If Supermoney to do KYC is False and Credit evaluation if False, then the case moves from KYC Maker directly to Credit Pending with lender which is “Awaiting Sanction” stage in summary dashboard
If Supermoney to do KYC is True and case is completed from KYC Maker, then the case moves to KYC Checker Initiated bucker in smartdash and “KYC Checker in progress” stage in ‘Summary Dashboard’. Once the KYC checker completes the checks and approves, the case moves to “Credit in progress” stage in ‘Summary Dashboard’. If the KYC Checker rejects the case, the reason for rejection will be captured in pop-up and same will be added in the comments as “Rejected due to <<rejection reason>> and the case will move to the Rejected bucket of KYC Maker, KYC Checker, Credit and Onboarding dashboard.
If credit rejects a case during credit evaluation, the case moves to rejected bucket in all other dashboards KYC Maker, Checker and onboarding. So for eg, a case was in the initiated bucket/ awaiting additional docs/ completed/ any other bucket of KYC Maker/ Checker or onboarding, the same needs to be removed from that bucket and marked under rejected bucket. The current stage in ‘Summary Dashboard’ moves to Rejected. Handling Rejection in Credit: On click of reject, following list of rejection reasons will come in a pop-up along with additional comments:
Policy parameters not met:
Business Vintage
Anchor Vintage
Turnover
Minimum Purchase from Anchor
Anchor Rating
Anchor Dependency
Dip in Sales
Delay in GST filing
Multiple Cheques / NACH bounces
BTO is Low
Serviceable Location
CIBIL Derogs
Politically Exposed Person (PEP)
Customer not interested Once the rejection reason is selected and additional comments are added, the same will be captured under comments section by auto creating a new rejection comment For eg. Rejection reason selected is -“Policy parameters not met: Anchor Vintage” and additional comment is- “Anchor vintage is 6 months” a new comment will be auto created: “Rejected due to <<Policy parameters not met: Anchor Vintage. Anchor vintage is 6 month>>. Comment provided by would be the user who rejected the case.
If a sales person wants to re-login a rejected case with the same program and same lender, the sales user can click on create new customer→ select program and lender and system will allow to create a new case and copy all the existing information and documents from the previous application and the sales user can modify the documents wherever required and submit the application and case moves to KYC Maker initiated bucket.
If in case a KYC checker rejects a case due to KYC issues, the case is marked under Rejected and show a new “Rejected” bucket in the onboarding dashboard
When credit team completes the credit check and sends the case to the lender(Recommend to lender), the case moves to Awaiting Sanction stage
In case there are any queries from the lender, Credit team clicks on “Raise Query” button, capture the queries in the pop-up and move the stage to “Queries Raised” stage in summary dashboard. Show a new bucket “Queries Raised” in both the Credit and Onboarding Dashboard. Notification will be received in the sales person’s email and smartdash inbox. Sales person can reply back to a query by adding a comment with tags in the sales dashboard and then clicking on Confirm details button. The case will move form Queries Raised → Completed bucket of Onboarding but it will still remain in the “Queries Raised” tab of credit. The comment tags provided will notify the Credit user of the same and the Credit will then check if queries are resolved, will share the same with the lender over email. If in case queries were still pending to be resolved, credit team can again raise a query and the case moves to the query raised tab of on-boarding.
<<Raise a query option in operations dashboard>>
When the lender provides in principle sanction, credit team captures the same by clicking on Approve→ and ask for status of pending subjectivities from the list(RCU, FI of Residence, FI of Business Premise, Agency PD, VKYC, Dealer Code, NOC, Others: with input field) and in case anything is checked as pending, the case moves to a new bucket In-Principle Sanction of Credit and Summary Dashboard stage becomes In-principle Sanction case moves to Operations PSD. The subjectivities selected here will be captured in the comment as “In-principle complete with subjectivities - RCU, Agency PD, VKYC“. The same subjectivities will be visible in OPS dashboard as well under comments. The Approve button will still be visible in credit dashboard if it was In-principle complete so that credit team can again click on approve and un-select pendencies once they are cleared.
If final approval (Approval without any dependencies) doesn’t come in within 30 days of in principle sanction, the stage in the summary dashboard will change to “Sanction Expired” and the case will move to “Sanction Expired” new bucket in the Credit Dashboard and Onboarding Dashboard
Once all the subjectivities are cleared, the credit team captures the same by clicking on approve and selecting 0 pendencies from the list; the case moves to Credit Approved bucket and stage will be called “Approved but not Disbursed”
If the case is rejected by the lender, Credit team clicks on Reject button in dashboard and the case moves to “Rejected” stage and in the “Rejected” bucket of KYC, Credit and onboarding dashboard
In case the customer which is approved by credit is no longer interested, the same can be rejected in PSD and move the stage in summary dashboard to “Approved NI”. <When does a customer comes back and how to handle this>
Under PSD once Processing Fee checklist item is completed and all the subjectivities are cleared (added amount and captured proof by PSD Maker/ Sales person), the case moves to “Approved PF Collected” stage. If PF is collected but subjectivities are not cleared, the case still remains into “In Principle Sanction”
If any subjectivites are pending from credit and PSD checklist items are approved by PSD checker, still the case can’t be moved to R2D. R2D button will be disabled till the time all subjectivities are cleared and all checklist items defined by credit are approved.
Once all the PSD checklist items are completed and subjectivities are cleared, the case moves to “Invoice Awaited” stage
<<Once all the PSD checklist items are completed but with deviation and subjectivities are cleared, the case moves to “PDD and Invoice Awaited” stage>>
When an invoice is disbursed, the case moves to “Approved & Disbursed” stage
<<Once all the PSD checklist items are completed but with deviation and subjectivities are cleared, the case moves to “PDD and Disbursed” stage>>

Appendix
Current Stages used in Credit MIS
Stage
Smartdash Stage
Comments
1
Approved & Disbursed
Operations R2D and at least 1 invoice is marked as Checker Approved
​
2
Approved but not disbursed
Credit approved and subjectivities cleared
Is not being used currently. Invoice Awaited is the new stage
3
Approved NI
Credit Approved and customer is not interested
Need to give a provision to mark the case as not interested from OPS. Can we use reject as a trigger from OPS?
4
Approved PF Collected
Credit Approved, Operations PSD Maker checklist: Processing Fee Amount added and uploaded proof
​
5
Awaiting Sanction
Credit: Recommended to Lender
​
6
Inprincipal complete/Subjectivity Pending
When credit clicks on Approve that is in principal sanction. They specify the subjectivities in terms of PSD pendencies
Introduce a new action button on Credit Dashboard to capture in-principal sanction completed
7
Invoice Awaited
Operations R2D but no invoice is marked as Checker Approved
​
8
On Hold by RM
This case has come till credit. And credit puts on hold to be accepted by next 2 - 3 months. Give an option to put on hold, put reason and then move it to that bucket. This can be at kyc as well. This can be on hold at ops level as well
What is this stage?
9
Partial Docs
This is Awaiting Additional Docs
​
10
Queries Raised
Queries Raised stage to be introduced with raise a query option from Credit smartdash
​
11
Rejected
​
When credit marks the case as rejected
12
Sanctioned Expired
​
After Credit in principal sanction, auto mark the case as sanction expired after 30 days if Credit not approved
There are no rows in this table
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