A: Be stingy (status quo).
Give fewer refunds and only when there is a clear breach in our promise to the worker (e.g. ToS).
No - Worker currently perceive policy as unfair and inconsistent.
No - Increased operational cost given time/$$ spent scrutinizing.
Minimal given that this is the current world.
B: Make workers work for it
Given refund for places even where there isn’t a breach in our promise to workers, but require workers to submit extensive proof and/or work.
Maybe, although this sends a message to workers that we don’t trust them.
Maybe - we’ll have clearer guidelines but it will still require agent time to go through them.
Mixed - Depending on implementation, we could be giving out fewer refunds, but there is still operation cost.