Welcome! We’re excited that you’re interested in joining our team as a Sales Development Representative (SDR).
Location: Remote
Team: Sales | Type: Full-Time
Schedule: Mon - Fri (US Time)
Roles and Responsibilities: Sales Development Representative (SDR)
Position Summary
The SDR is the frontline of WebLife’s outbound sales efforts, tasked with re-engaging past customers, identifying upsell opportunities, and driving repeat purchases. This role requires excellent communication skills, a customer-centric mindset, and a knack for identifying sales opportunities.
Core Responsibilities
Outbound Outreach: Conduct calls, emails, and other outreach strategies to re-engage lapsed customers. Needs Analysis: Identify customer needs and recommend appropriate products or solutions. Sales Generation: Influence repeat purchases by upselling and cross-selling relevant products. Data Management: Maintain accurate records of customer interactions and sales opportunities in CRM tools. Collaboration: Work closely with the CAM Team for seamless handoffs of high-potential accounts. Key Competencies and Skills
Customer Engagement: Strong interpersonal skills to build rapport with customers. Sales Acumen: Proficiency in upselling and cross-selling techniques. Communication: Clear and persuasive verbal and written communication. CRM Expertise: Skilled in managing customer data in systems like Salesforce, HubSpot, or Zoho. Adaptability: Ability to tailor outreach strategies to diverse customer needs. Collaboration with Other Teams
Coordinate with the Product Marketing Team to ensure the use of tailored scripts and promotional materials that align with customer interests and needs. Partner with the Customer Service Team to resolve any past issues or concerns that could potentially hinder customer re-engagement. Re-establish connections with past customers by reaching out with personalized communication to reignite interest and rebuild relationships. Encourage previous customers to resume ordering by highlighting new products, promotions, or updates that could be relevant to them. Facilitate seamless engagement by directing customers to dedicated support avenues or their assigned Account Managers to address specific needs or questions. Key Performance Indicators (KPIs)
Total Number of Calls: Total number of outreach attempts made. Contact Rate: Percentage of lapsed customers successfully reached. Repeat Sales Revenue: Total revenue generated from re-engaged customers. Conversion Rate: Percentage of outreach efforts resulting in purchases. Attendance & Adherence: Percentage of time worked/activity according to the scheduled shifts or call times. Contact Health Conversion: Effectiveness of outreach in maintaining healthy customer relationships.
📁 Step 1: SDR Case Study — Show Us How You Think
You’ve received this list of existing customers to follow up with. Your job is to prioritize which leads to contact first for a potential upsell or renewal.
Please answer all the questions below and be sure to click 'Submit' when you're done.
⏱️ Step 2: Timed Interview Questions (30 Minutes)
This short, timed exercise helps us understand how you think on your feet. Expect a mix of scenario-based questions and basic sales judgment challenges.
👉 Start the timed interview here: ⌛ Estimated time: 30 minutes 🎯 Tip: Be authentic — we’re not looking for textbook answers, we’re looking for your voice and mindset.
⏳ What Happens Next?
Once you've completed all the steps, our team will carefully review your application. Expect to hear back from us within 24–48 hours with next steps or feedback.
🙌 Regardless of outcome, we aim to give you a positive and respectful candidate experience.
Best of Luck!
SDR Role Application Portal
