The Core Process (Start → Finish)
Here’s the exact workflow Pajaz Logistics should follow:
STEP 1: Lead Comes In (Thumbtack)
You receive a text like the ones in your screenshot.
Your rule:
Respond to leads within 5 minutes Thumbtack favors fast responders
Create saved response templates:
Example response:
“Hi ___, this is ___ from Pajaz Logistics. I saw your request for ___ and I’m available today/tomorrow. A few quick questions so I can give an accurate quote…”
STEP 2: Qualify the Job (Quick Call or Chat)
You do NOT guess prices.
Ask:
Location (pickup + drop-off) Size (1BR, 2BR, items list) This protects your margins.
STEP 3: Price It the Pajaz Way
Start simple, don’t overcomplicate.
Starter pricing model:
Junk removal: volume-based Local moves: hourly + truck Packing: hourly + materials Example:
2 movers + truck: $120–$150/hr Junk removal: $150–$600 depending on load Packing: $60–$80/hr per mover 👉 You are selling time + reliability, not cheap labor.
STEP 4: Fulfillment (How You Actually Do the Work)
You have 3 fulfillment options (use them in this order):
OPTION A: You + Helper (Best to start)
OPTION B: Independent Movers / Labor
You keep brand + customer Pay helpers flat or hourly
OPTION C: Partner Crews (Later)
They fulfill under Pajaz Logistics
This is how Pajaz becomes an operator, not just labor.
STEP 5: Payment & Close-Out
Collect payment before unloading final items After job:
Add customer to your contact list Reviews = cheaper leads long-term
