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Doxy HQ

Your Smart Documenter

Create, Organize, and Maintain your product documentation with ease

Purpose

Doxy is designed to transform the way product teams handle documentation by converting whiteboard notes and design screenshots into meaningful, actionable documentation.

Problem

Repetitive Documentation: Crafting documentation that suits various audiences—sales teams, customer support, internal training, user FAQs—often feels repetitive and time-consuming.

Scattered Information: Maintaining documentation is cumbersome, with key updates often buried in scattered micro-conversations across platforms like Slack and email.

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When do you need Doxy?

Streamlining Product Development Documentation

Primary Persona: Product Manager (PM)

Situation: A PM needs to document new feature designs and workflows from the development team's Figma boards and user flow diagrams to share with the sales team, marketing, and customer support.

Problem Statement: Creating multiple versions of the same documentation tailored to each team's needs is time-consuming and repetitive.

Reducing Documentation Fragmentation

Primary Persona: Engineering Lead

Situation: An engineering lead is coordinating cross-functional teams via Slack, with important decisions made in conversations across different threads. Keeping track of these micro-decisions and updating technical documentation is overwhelming.

Problem Statement: Key decisions are lost or hard to find, scattered across chat (ex: Slack) and email threads, and rarely consolidated into the main product documentation.

Facilitating Accurate Documentation Updates Collaboratively

Primary Persona: Product Manager / Technical Documenter

Situation: A PM is responsible for ensuring that product documentation is accurate and updated whenever new features are rolled out. Multiple internal teams (engineering, design, product) contribute to and enhance the documentation iteratively.

Problem Statement: Ensuring documentation is always up-to-date with each feature release is challenging, as it requires coordination among teams and maintaining high accuracy across all documentation.

Simplifying Customer-Facing FAQs

Primary Persona: Customer Support Lead

Situation: A customer support lead is responsible for maintaining up-to-date FAQs that answer common queries about a rapidly evolving product.

Problem Statement: Updating FAQs to reflect the latest product changes is tedious and often delayed, leading to inconsistent information for end-customers.

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