Security Breach
Unauthorized access or data exposure
Focus on customer metadata protection
Secure AWS infrastructure
Service Outage
5X platform unavailability
Leverage AWS reliability features
Communicate with affected customers
Implement failover procedures
Data Integrity Issue
Inaccurate analytics or data corruption
Isolate affected datasets
Verify data processing pipelines
Notify customers of potential inaccuracies
API Abuse
Misuse or attack on 5X APIs
Implement API throttling and blocking
Analyze unusual usage patterns
Update API security measures
Compliance Violation
Breach of SOC2 or GDPR requirements
Engage legal and compliance teams
Prepare regulatory notifications
Conduct compliance gap analysis
Third-Party Vendor Incident
Issues with AWS or other critical vendors
Activate vendor management procedures
Implement service continuity plans
Coordinate communication with vendor
Reputational Crisis
Negative press or social media events
Engage PR and communications team
Prepare official statements
Monitor and respond to stakeholder concerns
Physical Incident
Natural disasters or office-related issues
Ensure employee safety
Activate business continuity plans
Assess impact on remote work capabilities