You: "John, how's it going?"
Prospect: "Doing good, how are you?"
You: "I'm doing great. By the way, where are you? What city are you actually in?"
Prospect: "Austin, Texas."
You: "Cool. Austin, Texas. And your business, is it in Austin, or do you do most of your business online?"
Prospect: "Oh yeah, all online."
You: "That's kind of the world we live in. Everything's online. I know you mentioned potentially looking for some help with sales training. Just so you know, these conversations are really just conversational - we ask each other some questions, and if everything sounds good, we can go over some options. Is that cool?"
Prospect: "Yeah, that sounds great."
You: "Cool. I guess from what you do know about our sales program, what initially caught your attention?"