eStoreMedia

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INPUTs and Insights from 1.0

User Stories gathered

For reference: importance by user story

poniższa tabelka została wypełniona przez heavy userów eSC 1.0 (z eSL i eSM) i znajdujące się w niej elementy zostały uznane za kluczowe.

eSC user stories

eSC user stories

STATUS

As a ...

Context (When...)

I want to.... so that....

So that...

Expected Outcome

How often scenario

How easy to achieve that with current solution

How important for me

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Additional comment

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Real Author

Topic

eCommerce Manager

My confidential content leaked

Check who leaked so I can redirect lawyers towards that lovely person.

Lawyers kill him/her, not me.

I see who downloaded/watched asset X with exact info (name, store, date, which assets etc).

> once a month

eCommerce Manager

I launch novelties

I want to deliver fresh content exactly in line with retailer’s requirements, so that retailer can upload it quickly (or best case scenario - don’t even have to do it - it’s just there).

I am sure that starting from day 1 PDP of my novelties will look great and my sale will be high.

Once my employees prepared content and I aproved it’s perfect, I sit comfortably and push big “RELEASE” button.

once a month

eCommerce Manager

Every time I am preparing new launch I need the content for them to be created from scratch.

I want to check if the content prepared by my team was transfer corectly into product cards.

I can check if my timeline for product launch is not in danger and I can push anybody who is not performing.

I can see how many products are in verification mode and when was done the last export for my hey partners.

Aga Smolińska

eCommerce Manager

While seeing the new content audit wave results in eSV.

I want to check why my resulst are so low if a have a full team dedicated to the project.

So that I can identify what is stoping us the be first in the regional dashboard.

I can checking by EAN code if the cards that should be ready are done.

Aga Smolińska

eCommerce Manager

I launch novelties

I want to quickly upload the assets

They are available across all workspaces

I can upload file once and assign it to many languages if it is the same file.

once a month

eCommerce Specialist

Send the novelties to retailer

I want to deliver the new products to the retailer to be uploaded

All new products will be visible on the retailer page and ready to be sold

All products available for the customer

> once a month

eCommerce Manager

I am able to check if every product has the newest content before sending to the retailer

I want to deliver the content according to retailers requiements

I am sure that the content meets the critiria and all PDPs look good

I can transfer the content to retailers

at least once a week

Retailer

Brand released novelties

Receive/download great content easilly and upload to my store quickly

I’d receive significant discount from brand and also my sales goes up

Bigger discount and higher sales

once a month

eCommerce Manager

Editing products

See the product code in the edit view - now I can see only the name and it makes working on not familiar languages harder

Edit some values, upload the images, upload the video being sure that this is correct product

Content uploaded and data completed

once a day

eMerchandiser

prepare update for eRetailer

Download content tailored for my eRetailer

so that he can implement it on the platform

select SKUs and exporter, download ready package

at least once a week

eSM eCommerce Specialist

When I need a list of all products in the system it takes a lot of time to open mass edit in each project separately and copy codes from it

Have an easy access to the one general list of all products in the system (both public and unpublic, from all projects). E.g. load product info (which have the same structure in all projects) in mass edit

I can easily check different accesses, duplicates, prepare reports for clients

Time saving.

once a month

eSM eCommerce Specialist

Sometimes recipient want to have an exporter that is very similar to the one we already have and that differ only in some fields. Also one recipient can have slightly different exporters for different categories of products

Have a possibility to copy/clone already existing exporter.

I can only modify those fields that differ, delete unnecessary, add new ones

Creating exporters quicker.

once a month

eSM eCommerce Specialist

Mass packshot import

Have a possibility to import packshots to all projects at once. File naming during mass packshot import is the same for all projects so I can’t really see why we upload them separately

I don’t need to do the same action many times

Uploading packshots quicker.

> once a month

Completed

eMerchandiser

Mass video upload

Import multiple videos adding tags & languages

I don’t need to do the same action many times manually

Uploading video is quicker

> once a month

eMerchandiser

Creating products across different markets for the same brand

Have the possibility to copy product info that are shared across markets for the same product (ex. EAN, Box Lenght (mm), Box Width (mm), Box Height (mm), Box Weight (kg), Product Line (Theme), Piece Count, Recommended Age)

We don’t need to copy them each month for new products x 11-20 markets

Uploading product info quicker

> once a month

Merge Tool

eMerchandiser

Tracking which retailers have viewed and exported assets from eStoreContent (which exporter has been used in particular)

Have the possibility to view Syndication Log by eRetailer & exporters used (Copy, Images, Videos)

We are able to track and understand if retailers are using eStoreContent and which content has been exported

I can see how retailers are performing with self service mode

at least once a week

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