You focus on human values and how humans react and respond to things in their lives. you then engage with the person you are observing and get a feel for them personally and then you immerse yourself into how they are feeling. The goal of empathizing is to see things with “fresh eyes” so you can learn what your readers need and build empathy for what is important to them.
Discuss who the users of the case study are. What about it? Are there a different set of users?
Take notes here:
x
y
z
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