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Ancillary Revenue Backlog

List of potential initiatives that can be undertaken to increase ancillary revenue. Further details on 3 chosen initiatives can be found under the case study.
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Initiative Brainstorm
Initiative Name
Notes
Description
Stage
Targeted In-Flight Menu
In-flight menu to include relevant items (sunscreen for sunny destinations, electrolyte drinks for return flights from party destinations, etc)
Loyalty Program
Redeemable frequent flyer points program & co-branded credit card
Subscription Service
Annual subscription plan that allows customers to travel monthly by paying a monthly fixed fee
Customer Service
Engender trust & loyalty by improving customer service model.
Traditional Upsells
Increase conversions on traditional airline upsells such as bags, seats, boarding, meals etc.
Bundling Options
Offering bundled packages that include airfare, hotel, insurance, and car rental options
Payment Flexibility
Offer multiple payment options, including instalment plans and Apple Pay
Improve Cash Flow
Increase cash flow by collecting payment (via gift cards) on “future” flights
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