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Terms of service (WIP)
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Design Coaching

Here is all the information on tuition fees, organisation of classes, сancellation/postponement rules and other important points of cooperation. Please read them carefully before paying.

Cost and terms of payment. One-on-one format

The payment system is based on prepaid packages. You can choose between 5, 10, 20, 40 and 100-hour packages. The more hours you buy, the less the hourly rate is.
Full payment should be made 24 hours or more before the lesson starts

Discounts

Case
Header Image
Discount amount
New package is ordered when the previous one has been spent by less than half
8%
New package is ordered when the previous one has been spent by more than half but not completely
5%
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Discounts are applied by clients using coupons at the time of ordering. If a discount is not applied during the order placement, it will be considered as the client's preference not to use a discount. Once a purchase is completed, discounts cannot be applied retroactively.
In cases where multiple discount options are available, only the highest discount will be applied.

Payment method

At the moment, I accept payments via wire transfers, Revolut and Crypto.

Payment terms

Payment should be received 24 hours or more before the first lesson starts. Otherwise, at the discretion of the tutor, the lesson may be postponed to another time, agreed upon by the parties jointly.
If, for any reason, services are rendered before payment is received, in case of non-payment on time penalty fee can be charged. Depending on the period of delay, different interest rates apply. The interest rate table is shown below.
Penalties
Duration
Rate per day
4-10 days
1%
11-30 days
3%
> 30 days
5%
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The period of non-payment starts from the moment the service begins to be provided (for example, the day of the first lesson in the package or course).
The total amount of penalties cannot exceed double the amount of the debt.
In case of one payment delay, access to the recordings, exercises and any other gratis materials may become unavailable for the client who caused the delay.
In case of two or more payment delays, the discount system may become unavailable for the client who caused the delays. In this case, all the previously applied discounts will be annulled.
In case of three or more payment delays, the purchase of service packages may become unavailable for the client who caused the delays.

Price increase

A price increase may occur once per year and cannot exceed 20% at a time. Typically, any price adjustments are announced three months in advance

Refand policy

Read more about the refund policy
here
⁠
.

Lessons' organisation

Session formats

Multiple session formats are available for selection. While students can propose a preferred format during the booking process, the tutor holds the final decision-making authority and may modify the proposed format if necessary.
Session formats
Format
Description
Value factor
Duration
Recording
Initial meeting
An introductory meeting
Up to 30 minutes
Discussion/consultation
An occasional organizational meeting
Up to 15 minutes
Session
A regular educational meeting
1-3 hours
Technical session
Can be done by tutor or technician with no student's attendance
1-3 hours
Background work
Done by tutor with no student's attendance
1-6 hours
Test
Done by student with no tutor's attendance
Not applicable
Recording
Prepared and delivered by tutor
Up to 1 hour
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If a lesson is scheduled for 2 hours or longer, a mandatory 5-minute break between hours will be included in the total lesson time.
By default, all meetings are conducted using Zoom.
Recordings cannot be provided to students under the following circumstances:
If the meeting was an introductory session
If the meeting was a technical session
If third-party materials (such as work files from one's office) were used during the session.
Recordings of background work sessions are delivered only on demand beforehand.

Used software

Education is possible only with the use of official software, including educational and trial versions of products. If you need any help in purchasing a product, a subscription or getting a student or trial version, please let your teacher know in advance.

Important considerations

Please consider these simple statements:
Even though you get time reports and session tables from your tutor, you’re advised to monitor the distribution of time independently.
You should independently plan your schedule and determine the frequency and duration of the sessions in order to achieve your goals/deadlines, although that can be discussed with your tutor.
You should book the sessions via the arrangement form.
If you need specific help, i.e. solving a test or helping you during an exam, etc., you should negotiate it with your tutor in advance. The tutor reserves the right to refuse your request.
All the additional jobs that normally appear during collaboration are due to be paid, and the time spent on them will be subtracted from the package (at the same rate as the included sessions) or invoiced separately.
Your tutor may not always be able to answer you outside the scope of your session. Your request will be answered as soon as it’s possible during our business hours.
Not all the sessions are going to be recorded. Occasionally, there are software errors that prevent recording.
The background work will be recorded only upon request in advance.
All materials that do not contain information about the client (including personal information, recording of your voice or information from the webcam or your screencast) are believed to be intellectual properties of the tutor and can be used outside the scope of our collaboration without further agreement with the client.
After 6 months of inactivity, the client's dashboard pages will be archived. Following 12 months of inactivity, all work materials, including working files, session tables, session recordings, reports, invoices, and dashboard pages, will be permanently deleted.
A request sent outside business hours may be unanswered. Services are provided during the hours of availability.

Terms of use of the paid hours

In the case of individual lessons in the format of packs of 5, 10 or 20 hours, the term of use of the paid hours comes into force. The hours not used by the client during this period will expire.
Cancellation/postponement
Case
Condition
Policy
The lesson was cancelled or moved at the student's initiative
12h or more before the lesson starts
Free of charge
The lesson was cancelled or moved at the student's initiative
Less than 12h before the lesson starts
In case of cancellation, the lesson of an hourly duration is considered conducted. In case of postponement, the lesson is conducted at a new time if only the tutor is able to meet. Otherwise, the lesson of an hourly duration is considered conducted
Lesson shortened at the student's initiative (minimal duration is 1 hour)
12h or more before the lesson starts
Free of charge
Lesson shortened at the student's initiative (minimal duration is 1 hour)
Less than 12h before the lesson starts
The lesson is considered to be conducted within the agreed duration
Student is late to the confirmed lesson
Less than 15 minutes
The lesson is conducted within the agreed time
Student is late to the confirmed lesson
More than 15 minutes
The lesson of an hourly duration is considered conducted
Student is absent from the confirmed lesson
​
The lesson is considered conducted
Lesson cancelled or postponed at the tutors' initiative
12h or more before the lesson starts
The tutor offers time on the other day that is discussed with the student
Lesson cancelled or postponed at the tutors' initiative
Less than 12h before the lesson starts
The next lesson of the same duration but not longer than 2 hours is free of charge
Lesson shortened at the tutors' initiative (minimal duration is 1 hour)
​
The next lesson of the same duration but not longer than 2 hours is free of charge
Tutor is late to the confirmed lesson
Less than 15 minutes
In case the student agrees the lesson is longer, according to the time the tutor is late. In other cases, the tutor offers time on the other day for a short lesson or adds this time to the next lesson
Tutor is late to the confirmed lesson
More than 15 minutes
The next lesson of the same duration but not longer than 2 hours is free of charge
Tutor is absent from the confirmed lesson
​
The next lesson of the same duration but not longer than 2 hours is free of charge
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