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New: Elementary

Customer Service

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1
#1 WARM UP
#2 TRANSLATE
#3 DISCUSSION
#4 Task
#6 FEEDBACK
2
What is your definition of “customer service”?
Give students an explanation and let them guess the word from vocabulary.
Why is customer service important in business?
What is excellent customer service?
What is poor customer service?
Have you ever had to deal with customers? How was it?
How do/would you deal with customer problems?
Tell you partner a story when you had bad or good experience with customers support.
Give students feedback on their mistakes.
3
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