Why High ASP -
Declining NMVc trend since 2023 Jan Slowed out inflow due to drop in visibility post comp marketplace RTO / Claims related churn tougher for high ASP ~45% users buy High ASP but we only utilise 1/3rd wallet share How does this fare for low / reg ASP? Meesho’s market share is significantly under-indexed in high ASP range as compared to comp / FK ~15% comp OC is High ASP vs ~2.8% for Meesho (Old High ASP def)
What’s High ASP -
The price point at which conversion drops for a category / Taxo - ~1.3X higher than Avg ASP
Gold vs High ASP -
Gold is a one stop destination for assured good user experience in high ASP purchases from Meesho Essentially a better quality subset of High ASP / Trust badging for High ASP Gold definition -
Catalogs which have stable quality data (no. of ratings>=20)
NQD - Graded NQD thresholds across the no. of ratings bucket have been defined for eligibility in Gold. Approach: We identified rating count threshold at which NQD stabilises - this mark came at 70 ratings. Post this, NQD benchmark for gold eligibility was identified based on long term nmv retention analysis across NQD buckets - this came out to be <=18 for stable catalogs (i.e catalogs with >=70 ratings). We then defined the NQD thresholds for unstable catalogs i.e across buckets of ratings <70, such that <10% deviation happens in the expected NQD threshold (NQD <18 @70 ratings) when these unstable catalogs reach the stable stage. This analysis gave statistically significant results for catalogs with >=20 ratings. Rating bucket X NQD threshold for eligibility can be found below Returns - Eligible catalogs to have <1.5x of SSCAT/ Taxonomy return% Average rating - 3.5 & above Catalogs which do not have stable product quality data (no. of ratings<20) - Seller level quality indicators will be considered for gold eligibility.
First level problem understanding for High ASP / Gold -
Awareness
VOU indicates that 23% of users are not even aware of High ASP being sold on the platform.
Consideration
We floated a survey to understand if users consider Meesho as a platform to purchase high ASP products. Below are the results -
Deep dive into why users don’t consider meesho for buying High ASP indicates the following reasons :
*6.6k responses from at least 1 order placed users
Conversion
Of the rest 60% of users who consider buying, 44% users who haven’t bought yet. Deep dive into why users don’t buy high ASP products from Meesho indicates the following reasons :
*4.4k responses from at least 1 order placed users
Problems identified above are also corroborated with internal data :
There is no direct avenue for users to discover higher price (better quality) products on Meesho. FY feed and widgets are under-indexed in terms of VC for high ASP. However, Search and visual search are over-indexed in high ASP indicating a high intent towards purchasing in this category in Meesho. Users need more quality validation in high ASP as compared to regular ASP. In the absence of quality markers, conversion of high ASP products is lesser than regular ASP products. However, as the quality markers increase, the conversion of high ASP products increase at a faster rate compared to regular ASP products. FK Expert also corroborated a similar observation on their platform.
Propensity to place a high ASP order increases if users have placed more orders on the platform, hence have higher trust on the platform
Prioritised problems
Basis the LoDs, internal data and outside-in problems, following are the problems under focus for next 6 months :
Action from last R2R
First iteration was category led Started with 4 categories, currently selection scaled for 8/9 portfolios Factored VRS aligned selection since 1% inc in price led to 0.8% drop in conversion Classified ~30% of High ASP as Gold Of this ~30-40% have good merch as per gold standard Second iteration was where we setup the home page widget for gold Led to Gold VC to trend at ~1.3% / 2% OC / 1.5% NMVC Scaled to all users in Aug’23 Shifted from H2 to H1 in Jun once PMF established basis order to click → retention Homepage Widget Group
Homepage Widget Group + Search Widget
Gold-only Feed, PLP and PDP Changes
Goals for this R2R -
Improve NMV contribution of Gold to platform from 1.5% in Sept’23 to 5% in April’24
Key problems to be tackled this R2R -
Utilising other REs to effectively increase Gold VC from 1.5-7% Can leverage horizontal feed / search widgets for different feeds / collections Awareness / Comprehension and re-call - Users typically don’t read or see anything other than image / price / rating Cosmetic updates to pill colour / badges etc left out un-noticed