Explore

Metrics

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https://metabase-main.bi.meeshogcp.in/dashboard/4517-oms-instrumentation?start_date=2024-05[…]1717916242236%3Aa8074791260e16c1744e7dc54444996en3e9Io⁠

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Brand experience metric store -

[KR1] - Improve order fulfilment for brands operating on OMS

Weekly O2D ratio - Signifies order to dispatch ratio

For Mall overall and other Mall seller segments (i.e. Anchor / Focus / Non Focus)

Per OMS client

Weekly acceptance failure rate per OMS (Acceptance failure out of all placed orders)

Weekly acceptance failure L2 contribution - RTS queue size issue / OMS API issues

Weekly SLA breach led cancellation %

For Mall overall and other Mall seller segments (i.e. Anchor / Focus / Non Focus)

Per OMS client

Weekly manifestation failure rate - Overall and per OMS client (To be tracked only for anchor / focus / non focus Mall brands)

Weekly manifestation failure L2 contribution - Serviceability / Retry queue / OMS errors etc

[KR2] - Enabling payouts and invoicing sync on OMS

Brand SX I/O - For tickets raised via agent dashboard / seller panel

Invoice mismatch I/O

Payout sync I/O

# Brands onboarded / enabled - Listings and order volume

Above metrics to be tracked basis brand’s SX interaction - Instrumentation TBS

[KR3] - Mitigate fraudulent user transactions and safeguard against wrong product returns

Weekly bad user OC - For Anchor / Focus and Non focus Mall brands

Weekly Mall N/G

For Mall overall and other Mall seller segments (i.e. Anchor / Focus / Non Focus)

Weekly Mall WFR%

For Mall overall and other Mall seller segments (i.e. Anchor / Focus / Non Focus)

Weekly claims raised - For Mall overall and other Mall seller segments (i.e. Anchor / Focus / Non Focus)

#Claims / order

% Claims accepted

% Claims rejected

Brand logo coverage - % of products with accurate brand logo image to assist 3P courier partners

[KR4] - Ensuring OMS flows operate with platform level latency

T1 (Request received from OMS)

T2 - Openlink communicates to SOS

T3 - SOS processing time

T4 - Label shared with openlink

T5 - Label shared with 3P

NPS

Time_Frame 2024

Total request_id processed : 6,896,617

For single request_id maximum sub_order processed goes upto 200

Overall time lags(in Seconds)

Overall time lags(in Seconds)

Percentiles/Time lags

OMS-SOS lag(T4-T1)

OMS-3P(T5-T1)

Manifestation lag(T5-T4)

P 50

P 99

22.57

82.06

57.79

P 99.9

119.59

2,444.13

2,374.72

Maximum

77,618

64,787

There are no rows in this table

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Parallel users request_id count(Only process through OMS) = 4,342,981

Parallel time lags(in Seconds)

Parallel time lags(in Seconds)

Percentiles/Time lags

OMS-SOS lag(T4-T1)

OMS-3P(T5-T1)

Manifestation lag(T5-T4)

P 50

P 99

7.41

32.69

28.87

P 99.9

33.4

1,007.01

968.18

Maximum

77,618

62,346

There are no rows in this table

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Non-parallel users request_id count(Uses both supplier_panel and OMS) = 2,553,636

Non-Parallel time lags(in seconds)

Non-Parallel time lags(in seconds)

Percentiles/Time lags

OMS-SOS lag(T4-T1)

OMS-3P(T5-T1)

Manifestation lag(T5-T4)

P 50

0.91

P 99

48.38

237.73

186.86

P 99.9

315.11

4,679.54

4,424.7

Maximum

50,087

64,787

There are no rows in this table

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Overall_retries_reason (August)

Overall_retries_reason (August)

Error_code

Error_message

Count

Percentage

OMS_SOS_ORDER_STATE_MISMATCH

Request Failed

9,120

26.9

OMS_SOS_PINCODE_UNSERVICEABLE_ERROR

Request Failed

7,038

20.7

500

500 Internal Server Error

5,081

OMS_SOS_INTERNAL_SERVICE_FAILURE

Request Failed

4,069

500

Read Timed out

3,911

15.5

There are no rows in this table

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Maximum_retries_reason (August)

Maximum_retries_reason (August)

Client (3P)

Error_Code

Error_Message

Count

Percentage

Unicommerce

OMS_SOS_ORDER_STATE_MISMATCH

Request Failed

8,741

29.4

OMS_SOS_pincode_unserviceable_error

Request Failed

6509

21.9

500

Internal Server Error

4364

14.7

500

Read timed out

3911

13.2

OMS_SOS_internal_service_failure

Request Failed

3687

12.4

Easyecom

500

Internal Server Error

712

47.3

OMS_SOS_pincode_unserviceable_error

Request Failed

467

OMS_SOS_internal_service_failure

Request Failed

219

14.6

Browntape

OMS_SOS_ORDER_STATE_MISMATCH

Request Failed

284

59.4

500

Read timed out

127

26.6

Increff

502

Bad gateway

1712

84.6

OMS_SOS_internal_service_failure

Request Failed

163

8.1

Omsguru

OMS_SOS_RTS_limit_breached

Request Failed

199

95.2

There are no rows in this table

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Overall_Success_T1_Percentile

Overall_Success_T1_Percentile

Percentile/Time_lags

T41

T51

T54

P 50

P 99

22.36

79.93

57.6

P 99.9

116.23

2,329.09

2,274

There are no rows in this table

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Unicommerce_Percentiles

Unicommerce_Percentiles

Percentile/Time_lags

T41

T51

T54

P 50

6.57

P 99

25.89

51.12

31.56

P 99.9

124.87

1,819.23

1,852.96

There are no rows in this table

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65,459,064 null request_id (august) out of total 237,642,097 records (27.54 %)

(order_update, order_create, label_generated, return_update, return_create, shipment_cancellation, polling_event, sku_master, sku_master_update generated for event_name).

Null_Request_id (client_wise)

Null_Request_id (client_wise)

3 P

Count

Percentage

Omsguru

25,499,350

Unicommerce

25,066,172

38.3

Easyecom

10,304,355

15.7

IncreffWMS

2,399,487

3.6

vinculum

1,262,309

1.9

browntape

909,196

1.3

invi

16,583

0.02

There are no rows in this table

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https://metabase-main.bi.meeshogcp.in/question/126807-brand-experience-dod-latency-dashboard⁠

DOD latency of Manifested calls (success+failed)

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https://metabase-main.bi.meeshogcp.in/question/127289-happy-events⁠

DOD average and maximum lags on levels for flows getting success in first try

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https://metabase-main.bi.meeshogcp.in/question/127936-brand-experience-client-dod-failure⁠

Client level Dod success, failure etc count

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https://metabase-main.bi.meeshogcp.in/question/127309-brand-experience-dod-failure-success-count⁠

DOD failure, success etc count

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