First click post order placement within same session -
Second click RE
%Users
Second click RE
%Users
wishlist
30.44%
recently viewed
17.54%
cart
14.95%
catalog_search_results
9.00%
pdp_recommendations
7.52%
widget
5.66%
app_links
5.41%
single_product
2.83%
facebook
2.06%
visual_search_results
1.23%
main
1.19%
category_tree
0.74%
There are no rows in this table
Re-transaction funnel -
PDP reco drop off -
Draft -
Problem - Users don’t have access to intent generation or re-browsing touch-points on some significant traffic non feed real estates like Search(~28% AO), My order page (~23% AO) and Wishlist (~12% AO)
Outside IN - Competition heavily surfaces IG touch-points by pre-empting new browsing intent as well as letting users easily resume prior browsing preferences
Price drop / Deal / Low stock suggestions for prior viewed / recommended catalogs - ❌
There are no rows in this table
Solution -
Short term - Build FIF / widget / banner pipeline across REs to integrate low effort heuristic IG components from - Trending searches | Top rated picks | Trending deals | New arrivals | Influencer finds | Top brands | Integrate browsing session continuation themes like continue browsing / price drop, low stock on past viewed catalogs basis tech effort feasibility
Med term - Integrate above IG touch-points effectively through an enhanced UX / New discovery RE
Long term - Next cycle - Add more REs and personalise the placement of IG component per RE basis user’s interaction
Problem - User lack awareness of similar product reco present in PDP leading to lower usage
Outside IN - Competition surfaces PDP reco through UX intervention on PLP / PDP
Solution - Quick experiment on resurfacing PDP reco on PDP back clicks has led to significant NMV/Vi uptake of ~0.2%. We plan to update the CX for easier navigation to reco on PDP through PDP section steppers as well as surfacing the feed on PLP
Problem - Touch-points for several intent channelisation objectives are missing from feeds
Outside IN - Competition heavily surfaces intent redirection on feeds to related searches / related CLPs via banners / widgets -
Solution - Integrate trends within a feed as part of widget / banner powered CLPs with SDUI. Explore feasibility of integrating this new real estate across feeds
IG benchmarking - My orders / Wishlist - WIP
Want to print your doc? This is not the way.
Try clicking the ··· in the right corner or using a keyboard shortcut (