Nick Brown Portfolio

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Nick Brown's Portfolio

Online Resume

Nicholas Brown

Contact

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nickhbrown93@gmail.com⁠

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https://www.linkedin.com/in/nick-brown93/⁠

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+1 (616) 307-7040

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Summary

Customer facing professional with 5+ years of client-centric experience building relationships, exceeding quota expectations, and helping startups grow

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Work experience

FINN | Retention Specialist II

New York, NY (September 2022 - April 2024)

At FINN, our mission is to drive change for people, organizations and the planet through frictionless mobility: We help everyone who loves driving their own car but refuses the struggle, commitment and intransparent costs associated with car ownership. We achieve this by offering all-inclusive, immediately available, monthly car-subscriptions.

Helped reduce company CAC by 43.3% through referral and retention campaigns

Increased customer retention rate by 22% through outbound campaigns, loyalty programs and marketing efforts

Informed and aided customers on qualifications and processes such as credit checks and identity verification

Contributed to active subscriber growth of 125% from 800 to over 1,800 subscribers

Collaborated with finance, legal and operations teams to fulfill shifting company goals

Built out communication flow and email sequences to current customers and initiatives to re-activate churned customers

Led CRM efforts to build out communication flow and email sequences to current customers and initiative to re-activate churned customers

Better Mortgage | Home Advisor

New York, NY (May 2021 - May 2022)

Making homeownership simpler, faster - and most importantly, more accessible

Met or exceeded KPI sales quota each month while ranking in the top 25% across the company

Educated clients about the homebuying process, mortgage terms and platform usage

Assisted customers through inbound and outbound efforts while being the main point of contact through close of funding

Goodman Masson | Technical Recruiter

New York, NY (January 2020 - May 2021)

We successfully provide both contingent recruitment and RPO solutions to a wide range of clients through a brilliant understanding of sourcing and recruiting, the creation and evolution of employer brands and the fascination with the modern workplace.

Responsible for conducting end-to-end recruitment process from sourcing to applicant closure

Daily interview preparation and resume review with candidates

Account for $500,000+ in billings through placements and new company business

Talener | Technical Recruiter

New York, NY (April 2019 - January 2020)

Talener is a full-service IT staffing company headquartered in New York City. For over 14 years, Talener has matched top tech candidates with some of the world's leading organizations across the United States.

Full-desk technology recruiting specializing in backend and devops technologies

Accountable for continuously updating and maintaining database for daily activity pipeline

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Education

Michigan State University, B.A. Media and Information (2016)

Springboard, Data Analytics (2020)

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Skills

Salesforce

Creative Problem-Solving

Microsoft Office

Communication

Ticketing – Zendesk

Project Management - Jira

Billing - Stripe

Calling – Cloudtalk/Gong

Data – Python/Looker/Retool/Tableau

CRM – HubSpot/Braze

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