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2021 Visit Data
This page looked back over every visit in 2021 and attempted to determine how many visits could have been avoided, either by giving engineers better access to knowledge and expertise (either each other or manufacturer support) to avoid a follow-on, or by providing the customer with better expertise to avoid a costly courtesy visit. We identified the following visits which we deemed avoidable.
Bear in mind that SSS completed between 150-200 customer site visits each year (170 in 2021), so this sample represents just 12% of the total. Even using new tools / technology it was estimated that only ~1/3 of the visits identified below might be avoided.
Avoidable Courtesy / Breakdown
Visit ID
Days Labour
Total Visit Days
Miles / Return Visit
Carbon Used (Kg)
Reason
NB1401
0.5
1
218.86
47.88
Engineer visited due to a recent power out, systems in alarm but just needed a reboot. Customer could have been directed through this remotely.
MH1950
0.5
1
198.77
43.41
Customer installed column without a ferrule which is simply maintenance.
MH1953
0.5
1
400.57
88.27
System producing error but on inspection had incorrect settings.
MH1957
1.5
2
198.77
50.04
Customer required assistance with a column change. This is not covered by contract.
NB1423
0.25
1
678.13
149.97
Customer required assistance with a column change. This is not covered by contract.
MH1983
0.5
2
353.92
84.53
Customer found very poor results. Engineer found N2 supply depleted cylinder.
DW2837
1
1
106.63
22.93
Customer training issue meant MSD could not pull down to vacuum.
MH1986
0.5
2
353.92
84.53
Customer found PCM B error. Engineer found N2 supply depleted cylinder.
MH2000
2
3
198.77
56.67
Customer broke an inlet fitting using incorrect procedure for replacing a liner.
There are no rows in this table
7.25
Sum
14
Sum
628.25
Sum
Avoidable Return Visits 2021 2
Visit ID
Days Labour
Total Visit Days
Miles / Return Visit
Carbon Used (Kg)
Reason
NB1399
1
2
202.31
50.83
Engineer needed to return to site when the supplier sent the wrong part.
NB1404
0.4
2
465.79
109.4
New part would not communicate with the instrument. Required off-site assistance from the supplier before a return visit could be made. On-site call would have fixed this.
DW2807
0.5
1
322.22
70.85
Engineer found that an additional part was required for a repair. Remote call with the supplier on first visit could have saved this.
DW2809
1
2
322.22
77.48
Engineer needed to return a second day because supplier had not provided all required information for part installation and remote email support was not quick enough.
DW2817
0.25
1
298.31
65.54
Recently serviced compressor developed issues which required a return to site. Compressor issues related to complication during pump service.
DW2819
0.25
1
298.31
65.54
Re-installation of a replacement part for the visit above.
MH1981
2
2
358.36
85.52
Fitting cracked when connecting a new part. A call with another engineer could have avoided a return visit as this had been resolved in the past.
MH1982
0.75
2
358.36
85.52
Installation of replacement parts damaged in the visit above.
NB1430
0.25
2
590.17
137.04
Engineer could not resolve the issue but another engineer had information which would have helped had an AR call been available.
MH1987
2.5
4
352.5
97.48
This return visit could have been avoided if another SSS engineer had been available to consult on an issue as they had resolved a similar issue in the past.
NB1433
1
2
590.17
137.04
Engineer could have avoided a return visit had the correct part been identified in the first visit.
NB1436
1
1
218.86
47.88
Significant troubleshooting by two engineers on consecutive visits finally pinned down a rare issue. Had both engineers been able to work together via AR call this last visit would have been eliminated.
There are no rows in this table
10.9
Sum
22
Sum
1030.13
Sum
2021 Visit Record
Visit Start
Visit ID
Engineer
Days Labour
Total Visit Days
Miles / Return Visit
Total Carbon Used (Kg CO2)
21/01/2022 00:00
MH2003
MH
0.5
1
400.57
88.27
19/01/2022 00:00
NB1448
NB
1
1
317.66
69.84
17/01/2022 00:00
DW2852
DW
2
2
762.84
175.43
17/01/2022 00:00
MH2002
MH
2
3
352.5
90.85
12/01/2022 00:00
MH2001
MH
0.5
1
198.77
43.41
12/01/2022 00:00
DW2851
DW
1
1
223.23
48.85
11/01/2022 00:00
NB1447
NB
1
1
218.86
47.88
11/01/2022 00:00
MH2000
MH
2
3
198.77
56.67
05/01/2022 00:00
NB1446
NB
1
2
465.79
109.4
20/12/2021 00:00
NB1444
NB
0.5
1
150.29
32.64
20/12/2021 00:00
NB1445
NB
0.25
1
162.43
35.34
16/12/2021 00:00
NB1443
NB
1.5
2
218.86
54.51
09/12/2021 00:00
NB1442
NB
2
2
162.43
41.97
07/12/2021 00:00
DW2850
DW
1
1
110.6
23.81
06/12/2021 00:00
NB1441
NB
1.5
2
311.75
75.16
02/12/2021 00:00
MH1999
MH
0.5
1
534.01
117.93
30/11/2021 00:00
NB1440
NB
1.5
2
150.29
39.27
29/11/2021 00:00
DW2849
DW
4
4
418.67
112.18
25/11/2021 00:00
NB1439
NB
1
1
218.86
47.88
22/11/2021 00:00
DW2848
DW
1
3
839.67
199.14
22/11/2021 00:00
MH1998
MH
3
4
127.65
47.5
15/11/2021 00:00
NB1438
NB
1
2
363.55
86.67
15/11/2021 00:00
MH1997
MH
2
2
198.77
50.04
15/11/2021 00:00
DW2847
DW
2
4
525.1
135.84
12/11/2021 00:00
DW2846
DW
0.5
1
105.86
22.76
10/11/2021 00:00
MH1996
MH
1
1
400.57
88.27
09/11/2021 00:00
MH1995
MH
1
1
339.67
74.73
08/11/2021 00:00
NB1437
NB
3
5
619.65
163.49
08/11/2021 00:00
NB1437*
NB
1
1
619.65
136.97
05/11/2021 00:00
MH1994
MH
0.25
1
268.3
58.87
04/11/2021 00:00
MH1992
MH
0.5
1
268.3
58.87
04/11/2021 00:00
MH1993
MH
0.75
2
268.3
65.5
04/11/2021 00:00
MH1993*
MH
0.75
1
268.3
58.87
04/11/2021 00:00
NB1436
NB
1
1
218.86
47.88
02/11/2021 00:00
MH1991
MH
2
2
198.77
50.04
01/11/2021 00:00
NB1435
NB
1.5
2
198.64
50.02
01/11/2021 00:00
DW2845
DW
3.5
5
744.44
191.23
27/10/2021 00:00
MH1990
MH
0.25
1
352.5
77.59
27/10/2021 00:00
DW2844
DW
1.5
2
93.71
26.69
27/10/2021 00:00
NB1434
NB
1.5
2
601.29
139.52
27/10/2021 00:00
NB1434*
NB
0.75
1
601.29
132.89
25/10/2021 00:00
MH1989
MH
4
4
352.5
97.48
25/10/2021 00:00
NB1433
NB
1
2
590.17
137.04
20/10/2021 00:00
DW2843
DW
0.5
1
53.68
11.16
20/10/2021 00:00
MH1988
MH
0.5
1
268.3
58.87
18/10/2021 00:00
DW2842
DW
0.5
1
216.26
47.3
12/10/2021 00:00
DW2841
DW
0.5
1
322.22
70.85
12/10/2021 00:00
NB1432
NB
1
3
567.22
138.57
11/10/2021 00:00
MH1987
MH
2.5
4
352.5
97.48
08/10/2021 00:00
DW2840
DW
0.5
1
216.26
47.3
05/10/2021 00:00
NB1431
NB
1
1
138.99
30.13
04/10/2021 00:00
DW2839
DW
2
2
322.22
77.48
28/09/2021 00:00
MH1986
MH
0.5
2
353.92
84.53
27/09/2021 00:00
NB1430
NB
0.25
2
590.17
137.04
27/09/2021 00:00
DW2838
DW
3
4
744.44
184.6
20/09/2021 00:00
MH1985
MH
2
3
198.77
56.67
15/09/2021 00:00
DW2837
DW
1
1
106.63
22.93
14/09/2021 00:00
MH1984
MH
1
3
453.3
113.25
13/09/2021 00:00
DW2836
DW
2
2
223.23
55.48
13/09/2021 00:00
NB1429
NB
3
5
826.83
209.54
09/09/2021 00:00
DW2835
DW
0.75
2
322.22
77.48
08/09/2021 00:00
MH1983
MH
0.5
2
353.92
84.53
06/09/2021 00:00
MH1982
MH
0.75
2
358.36
85.52
01/09/2021 00:00
DW2834
DW
2
2
93.71
26.69
31/08/2021 00:00
NB1428
NB
1.5
3
202.31
57.46
26/08/2021 00:00
DW2833
DW
1
1
560.46
123.81
23/08/2021 00:00
DW2832
DW
2
4
751.71
186.21
16/08/2021 00:00
DW2831
DW
2
2
105.86
29.39
16/08/2021 00:00
MH1980
MH
1
1
188.58
41.15
16/08/2021 00:00
NB1427
NB
3.5
5
826.83
209.54
16/08/2021 00:00
MH1981
MH
2
2
358.36
85.52
11/08/2021 00:00
DW2830
DW
0.25
2
375.8
89.39
11/08/2021 00:00
MH1978
MH
2
2
352.5
84.22
10/08/2021 00:00
NB1426
NB
1
1
311.97
68.58
10/08/2021 00:00
DW2829
DW
1
1
322.22
70.85
10/08/2021 00:00
MH1979
MH
1
1
352.5
77.59
05/08/2021 00:00
NB1425
NB
1
2
498.91
116.76
05/08/2021 00:00
DW2828
DW
0.5
1
216.26
47.3
03/08/2021 00:00
DW2827
DW
1
1
93.71
20.06
02/08/2021 00:00
NB1424
NB
1.5
3
567.22
138.57
02/08/2021 00:00
NB1424*
NB
0.5
1
567.22
125.31
29/07/2021 00:00
NB1423
NB
0.25
1
678.13
149.97
29/07/2021 00:00
MH1977
MH
0.5
1
358.36
78.89
28/07/2021 00:00
NB1422
NB
2
1
678.12
149.97
27/07/2021 00:00
NB1421
NB
0.25
1
601.29
132.89
26/07/2021 00:00
DW2826
DW
4
4
525.1
135.84
26/07/2021 00:00
MH1976
MH
2.5
3
358.36
92.15
21/07/2021 00:00
DW2825
DW
0.25
1
322.22
70.85
20/07/2021 00:00
MH1975
MH
2
2
353.92
84.53
19/07/2021 00:00
NB1420
NB
3
5
567.22
151.83
15/07/2021 00:00
NB1419
NB
1
1
218.86
47.88
12/07/2021 00:00
MH1974
MH
0.25
1
253.2
55.51
12/07/2021 00:00
DW2824
DW
2
4
525.1
135.84
12/07/2021 00:00
NB1418
NB
2
3
311.97
81.84
12/07/2021 00:00
KG994
KG
1
2
0
5.86
08/07/2021 00:00
MH1972
MH
3
3
352.5
90.85
07/07/2021 00:00
MH1973
MH
0.25
1
352.5
77.59
06/07/2021 00:00
DW2822
DW
2
4
773.93
191.15
06/07/2021 00:00
MH1971
MH
3
8
352.5
124
05/07/2021 00:00
NB1417
NB
2
2
218.86
54.51
02/07/2021 00:00
MH1970
MH
0.5
1
392.83
86.55
02/07/2021 00:00
DW2823
DW
0.5
1
451.19
99.52
30/06/2021 00:00
DW2821
DW
1
1
110.6
23.81
22/06/2021 00:00
DW2820
DW
1
1
93.71
20.06
21/06/2021 00:00
DW2819
DW
0.25
1
298.31
65.54
21/06/2021 00:00
NB1416
NB
3
3
150.29
45.9
21/06/2021 00:00
MH1969
MH
3
5
1113.51
273.27
15/06/2021 00:00
NB1415
NB
1
1
317.66
69.84
14/06/2021 00:00
DW2818
DW
2
4
560.46
143.7
10/06/2021 00:00
NB1414
NB
1
2
218.86
54.51
09/06/2021 00:00
MH1968
MH
1.5
2
352.5
84.22
08/06/2021 00:00
NB1413
NB
1
1
150.29
32.64
08/06/2021 00:00
DW2817
DW
0.25
1
298.31
65.54
03/06/2021 00:00
NB1412
NB
1
1
218.86
47.88
03/06/2021 00:00
MH1967
MH
1
1
427.38
94.23
28/05/2021 00:00
NB1411
NB
1
1
138.99
30.13
25/05/2021 00:00
MH1966
MH
5
1
198.77
43.41
20/05/2021 00:00
MH1965
MH
0.5
1
286.65
62.95
19/05/2021 00:00
MH1964
MH
0.5
1
339.67
74.73
17/05/2021 00:00
DW2816
DW
2
2
230.54
57.11
17/05/2021 00:00
MH1963
MH
1
1
255.41
56
17/05/2021 00:00
NB1410
NB
2
2
241.33
59.51
13/05/2021 00:00
MH1962
MH
2
2
198.77
50.04
11/05/2021 00:00
MH1961
MH
1
1
268.3
58.87
10/05/2021 00:00
MH1960
MH
0.5
1
249.13
54.61
10/05/2021 00:00
DW2815
DW
1
3
762.84
182.06
10/05/2021 00:00
DW2815*
DW
0.5
1
762.84
168.8
06/05/2021 00:00
NB1409
NB
1
1
218.86
47.88
06/05/2021 00:00
MH1959
MH
0.5
1
198.77
43.41
05/05/2021 00:00
MH1958
MH
1.5
2
198.77
50.04
05/05/2021 00:00
MH1958*
MH
0.5
1
198.77
43.41
04/05/2021 00:00
NB1408
NB
1
1
162.43
35.34
29/04/2021 00:00
MH1957
MH
1.5
2
198.77
50.04
27/04/2021 00:00
DW2814
DW
2.5
3
93.71
33.32
23/04/2021 00:00
MH1956
MH
1
1
198.77
43.41
19/04/2021 00:00
DW2813
DW
3
4
525.1
135.84
19/04/2021 00:00
MH1955
MH
3
4
221.29
68.31
19/04/2021 00:00
NB1407
NB
3
5
533.89
144.43
15/04/2021 00:00
DW2812
DW
4
1
322.22
70.85
14/04/2021 00:00
NB1406
NB
1.5
2
311.97
75.21
14/04/2021 00:00
MH1953
MH
0.5
1
400.57
88.27
14/04/2021 00:00
MH1954
MH
1.5
2
358.36
85.52
13/04/2021 00:00
DW2811
DW
1
1
93.71
20.06
12/04/2021 00:00
MH1952
MH
1.5
2
437.73
103.16
12/04/2021 00:00
DW2810
DW
0.5
1
53.68
11.16
08/04/2021 00:00
DW2809
DW
1
2
322.22
77.48
06/04/2021 00:00
DW2808
DW
1.5
2
322.37
77.52
29/03/2021 00:00
DW2807
DW
0.5
1
322.22
70.85
26/03/2021 00:00
MH1951
MH
1
1
198.77
43.41
26/03/2021 00:00
MH1950
MH
0.5
1
198.77
43.41
23/03/2021 00:00
MH1949
MH
2
2
534.01
124.56
22/03/2021 00:00
DW2806
DW
2
4
839.68
205.77
22/03/2021 00:00
MH1948
MH
0.5
1
424.01
93.48
17/03/2021 00:00
MH1947
MH
0.75
1
400.57
88.27
15/03/2021 00:00
MH1946
MH
1
2
268.3
65.5
09/03/2021 00:00
DW2805
DW
1
1
106.63
22.93
02/03/2021 00:00
DW2804
DW
1.5
2
222.95
55.42
01/03/2021 00:00
DW2803
DW
2
2
322.22
77.48
03/02/2021 00:00
MH1945
MH
2
2
352.5
84.22
01/02/2021 00:00
MH1944
MH
1.5
2
353.92
84.53
28/01/2021 00:00
NB1405
NB
1
1
218.86
47.88
20/01/2021 00:00
NB1404
NB
0.4
2
465.79
109.4
18/01/2021 00:00
NB1402
NB
0.5
3
567.22
138.57
18/01/2021 00:00
NB1403
NB
0.5
3
567.22
138.57
18/01/2021 00:00
NB1402*
NB
0.5
3
567.22
138.57
15/01/2021 00:00
NB1401
NB
0.5
1
218.86
47.88
11/01/2021 00:00
NB1400
NB
0.5
1
202.31
44.2
06/01/2021 00:00
NB1399
NB
1
2
202.31
50.83
05/01/2021 00:00
DW2802
DW
2
4
751.71
186.21
04/01/2021 00:00
NB1398
NB
0.75
1
119.7
25.84
There are no rows in this table
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