SOP GUIDELINES
Name it with a simple title Start with the subject. Do not add ‘How to’ in the title If it's a step-by-step procedure, add the word “Process” Add Procedure Description
Write a description that includes the who, what, why, when Consider including a workflow or screencast/video If it's a policy (for reference only) enter the information in the description (you can skip the "Add Steps" section) Add Steps
Add all the steps and give each one a short, simple name starting with a verb (i.e. Log into Mailchimp) Use the active, second person voice. For example, "Place the file..." vs "The file should be placed..." Include instructions to trigger next action (i.e. go to next step; change due date; reassign to team member) For missing info, include instructions and highlight in light yellow using [brackets] Try to keep it under 9 steps (between 5-9 items is ideal for a checklist) If you have many steps, consider adding visuals to help explain or break up the info Format It
Use bulleted lists or numbered lists for easy reference and punctuate consistently Use standard headers to break up long lists or text (less than 7 bullets per header) Bold keywords and actions Limit the typefaces and font sizes (Use only 1-2 diff typefaces and font sizes + stay consistent) Add Visuals
Embed visuals when helpful (images, screenshots, video, diagrams, etc) but keep to a minimum (ideally 1 or less per step). If creating a video/screencast, max it out at 2 minutes (create multiple videos if needed) so it's easy to update and watch. If you break up the video, make sure to add a title or description for each video. When using video also include text. Don't only post the video in the document. Some people prefer to speed read, and in some cases a video will be more helpful. EXAMPLE SOP
Department: [what department does this fall in]
Who: [who is responsible for this]
When: [when or how often does this happen?]
Resources: [any resources to reference]
Created: [date]
Revised: [date]
Step 1. Create the SOP
Create a master template that you can use as a draft guideline for future SOPs
Step 2. Create the SOP
Once you have your master template and are ready to create an SOP, make a copy for each new SOP Rename the copy using the following format: [SOP-DEPARTMENT] NAME File the SOP to the correct folder: Company Folder >> Operations >> SOPs Create the SOP for the process / task activity Record a Loom video of the steps performed Double-check your finished work Review, re-read and refine any steps missed or for duplicate details Update any formatting issues Include screenshots, links, or videos where necessary to define steps Update your master SOP doc with new document details
Step 3. Initiate SOP Review (if you have a designated person — otherwise, skip this step)
Copy file link and add to task in your task manager app. Create a task under “REVIEW SOPs” task list (If there isn’t a list or section started, create one) Assign to the Operations Manager and then add a comment and tag using “ @name “ to notify the Operations Manager that the SOP is ready for review. If revisions are required, Operations Manager will complete updates until refined If no revisions are needed, Operations Manager will update the task to review again quarterly.
Step 4. Team Notification (if necessary, otherwise, skip this step)
Communicate to team in your project manager or communications app. You can use the following as a template:
@channel, there is a new SOP “ SOP NAME”.
You can find it here: << Insert File Link >>
If you have any feedback, please add it as a threaded comment here.
Step 5. Continuous Maintenance
Schedule in quarterly maintenance to review SOP under Update whenever a new or revised step, change in interface or policy, etc. Archive SOPs by filing them in the “ARCHIVED” folder, and remove them from
Storing Your SOPs
Use shared drives such as Dropbox, G-Suites or Microsoft Office 365 to store all your company’s documentation. It is highly recommended for easy access on all stored files, so you can have the collaboration features.
Some great places to start:
Create an account (or log into an existing one) and create a master shared company folder for your SOPs. You can create sub-folders for your different departments to help organize your documents.
Department folders (Sales, Marketing, Operations, Social Media, etc.) SOPs related to each department
Use the guidelines in the previous lesson to template your SOPs and keep them consistent.
It might also help to have a master document or sheet that links out to each doc to make them easy to find. You can of course use the search feature in your cloud storage account, but some people are more visual so it is more helpful.
Here is an example template for documents: or Here is an example template for spreadsheets: Tools
Project management options: , , , , G-Suite (Google Docs, Google Sheets, Google Drive) Screencast options: , , QuickTime Player (Mac) Tips
Keep it short, sweet, and SIMPLE! Use visual when it's helpful and/or necessary If you have no SOPs, take it one at a time and create them the next time you do the task Always have buy-in and feedback from the team
Creating a New Standard Operating Procedure (SOP)