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Mindjoy Customer Experience Manager Sim Day
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Task 1 Briefing
As our Customer experience manager you will be responsible for helping create order and design and improve systems that are customer facing.
Task 1 Work Session
This is time to work on Task 1 and ask questions. You will work on your own. Gabi will be available to support on Slack or Zoom.
At the end of this you will ship:
A Miro Board that maps your thinking and diagnosis what you think is not working with Mindjoy’s sign up flow.
Identify 3 Problems (specifically customer’s friction points) and propose a solution for each
Bonus: Write any script (for email, Whatsapp, phone call that would support you in getting students to a scheduled class)
Task 1 Debrief
Debrief with Gabi about items shipped and Gabi will record.
Task 1 Briefing
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9:30 AM
Details
As our Customer experience manager you will be responsible for helping create order and design and improve systems that are customer facing.
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