Frequently Asked Questions

Who is Refound?

Refound is a leadership coaching organization that specializes in fostering a culture of accountability and self-development within high-growth companies. Refound believes the key to a successful organization lies in its people, and they work to transform how teams communicate and interact. Refound's services include coaching, workshops, and online resources designed to equip people with the skills they need to thrive in a dynamic, fast-paced work environment. Their mission is to create healthier workplaces where everyone feels heard, understood, and valued.

What is Good Authority?

Good Authority is a book by Jonathan Raymond that provides a new perspective on leadership and management. It introduces the concept of the Accountability Dial, a step-by-step approach to having difficult conversations at work. The book aims to help leaders become more effective by focusing on personal growth, fostering a culture of accountability, and improving their ability to engage and develop their teams. It's a guide to becoming a more empathetic and effective leader.

What is The Accountability Dial®?

The Accountability Dial® is a tool designed to help you navigate conversations at work, particularly those that involve feedback or addressing challenging behaviors. It's not a map with specific instructions, but more like a compass guiding you through the dialogue. It consists of five steps:

The Mention: This is where you notice and name a behavior or ask a question about something you’re observing for the first time.

The Invitation: At this stage, you're naming what seems to be a pattern of behavior from your perspective.

The Conversation: Here, the focus shifts from intent to the actual impact of the behavior.

The Boundary: This involves creating an agreement for the next step of behavior change to help the person take full ownership.

The Limit: This is the point where you express that you feel you’ve given all the help or feedback you have and are leaving the accountability fully with them.

It's designed to create a shared language for feedback and to get ahead of the subtle things that can demoralize and disengage people in a work culture. It's not a performance management tool, but rather a way to improve communication and accountability within a team.

Is Ren available on mobile devices?

Ren is fully accessible on all devices. You can conveniently engage with Ren 24/7 whether you're in the office or on the go.

How is my data used?

Building trust is key, especially when discussing leadership challenges. We understand the importance of data privacy, and I wanted to clarify a few key measures we’ve instituted to ensure your interactions with Ren remain confidential.

Data Privacy & Anonymization: Your conversations with Ren are not stored, shared, or used for any other purposes. Any data that we utilize for improvement undergoes strict anonymization, ensuring all personally identifiable information (PII) is removed.

Secure Infrastructure: We harness trusted cloud services like AWS and Google Cloud, coupled with regular security audits, to protect against web threats.

Strict Access & Audits: Data access within Refound is role-based. We maintain logs to record data access and conduct regular audits to ensure its integrity.

Data Retention: We have a clear policy dictating how long we keep data and when it gets deleted.

Incident Response: In the unlikely event of a security breach, we have a solid plan to notify users, mitigate any impact, and ensure such occurrences don’t repeat.

Compliance: We align with top-notch regulations like GDPR and HIPAA, ensuring your data is treated with the utmost respect.

Is Ren GDPR compliant?

Ren is GDPR compliant, ensuring the protection of your personal data and privacy. Should you have any additional questions related to privacy or security, please feel free to reach out at _____________

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Ren Help Center⁠

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