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Growth Opportunity - Alaa Tamim
What we are offering

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Role expectations

It goes without saying that AlGooru plans to disrupt MENA’s EdTech industry. And for that, we know we need brilliant minds and creative personalities.
And that’s exactly where you come in, Alaa!
As our Customer Excellence Representative, your main objectives will be:
Building a comprehensive knowledge of AlGooru’s products and services, resolving customer queries, and guiding users through features and functionalities.
Building sustainable relationships with customer accounts through open and interactive communication
Identifying customer needs and advocating for them to the Product and Marketing teams
Coordinating sales by ensuring proper matchmaking between tutors/writers and student

Additionally, your goals will look something similar to the below:
Achieving agreed-upon sales targets and outcomes within schedule
Responding to customer queries in a timely and accurate way, via phone, email, or chat
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Updating and cleaning the database of our customers based on internal procedures.
Keeping records of customer interactions, transactions, comments, and complaints.
Analyzing and reporting product malfunctions
Diagnosing any issues with CRM or other business intelligence systems and liaising with our CRM partner and the tech team to resolve them.
Sharing feature requests and effective workarounds with team members
Informing customers about new features and functionalities
Following up with customers to ensure their technical issues are resolved
Creating, maintaining, and updating the FAQ list

Alaa, I hope this offer is meeting your expectations as we take it forward!

👉 But before we conclude, let’s tell you more about the .

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