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Evergreen Waste Services – Lead Record (HubSpot Entry)

Lead Origin

Evergreen Waste Services Prospect Intelligence Report

Notes

Lead Type: Prospect Lifecycle Stage: Lead (Target for Intro Call) Source: Referral via BSD Enterprises

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Company Info

Name: Evergreen Waste Services

Website:

evergreenws.com⁠

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Founded: 2010

HQ: 619 Lambson Lane, New Castle, DE 19720

Industry: Residential Waste Management

Size: ~72 employees

Revenue: $5M–$20M (est.)

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Key Contacts

Marcus Stevens – CEO/Owner Visionary, sustainability champion, open to innovation.

Daniel Stevens – Co-Founder/Partner Ops manager; ideal for workflow + service conversations.

Tamara Harvey – Customer Service Lead Pain point contact; internal champion potential.

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Pain Points

High customer service turnover → inconsistent experience.

Manual onboarding & communication → inefficiency.

Scaling routes & demand → straining staff.

BBB complaints tied to service gaps.

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Opportunities for BDSE

Contact Center Stability: Dedicated BDSE team reduces churn impact.

Customer Engagement: QA monitoring + compliance training to boost NPS.

Workflow Efficiency: Proactive comms, predictive call handling, reporting.

Strategic Value: BDSE as sustainability-aligned partner to match Evergreen’s EV fleet reputation.

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Recent Developments

Deployed Delaware’s first electric refuse trucks ($1.53M grant funded).

Route expansion with split-body trucks.

No known automation/AI competitors yet → first-mover advantage.

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Next Best Actions

Schedule intro call with Marcus & Daniel.

Propose pilot program: peak-season onboarding & missed pickup support.

Share case studies of BDSE success with high-churn service orgs.

Highlight ROI: lower turnover, improved customer satisfaction, scalable service model.

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