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Founded: 2010 by Marcus StevensHeadquarters: 619 Lambson Lane, New Castle, Delaware, 19720Industry: Waste Management — residential hauling, recycling, bulk, and yard servicesSize: 72 employees, $5M–$20M in annual revenueMission: To provide the most reliable and customer-focused residential waste hauling in Delaware, with an emphasis on efficiency, safety, and community support.Recent Developments:Deployed Delaware’s first all-electric Class 8 refuse trucks; major sustainability grants received.Rapid route expansion, service innovation (split-body trucks), and continued technology adoption.
Marcus Stevens – Owner/CEOBackground: 15+ years in the waste industry, hands-on involvement in all business aspects, visionary leader in green fleet technology.Focus: Operational reliability, sustainability, growth, customer satisfaction.Connection Points: Champion of innovation; open to new automation and workflow solutions.Daniel Stevens – Co-Founder/PartnerBackground: 10+ years in sustainable waste management; specializes in operations and service innovation.Focus: Day-to-day management, service quality, environmental compliance.Connection Points: Proven partner in tech transition; target for workflow solution conversations.Tamara Harvey – Customer ServiceBackground: Front-line customer care lead, 2+ years at Evergreen.Focus: Customer issue resolution, service onboarding, communication.Connection Points: Direct insight into pain points; potential internal champion for customer service tools.
Revenue: $5M–$20M annual (latest range), 72 employees, solid regional growth.Funding: $1.53M Delaware Mitigation Trust (sustainability grant for EV fleet expansion).Growth Trajectory: Expansion of fleet and coverage area, investments in automation and sustainability, new service launches.
Current Stack:Digital route planning, residential and commercial service portals.Split-body vehicles for combined recycling/yard waste pickup.CRM for service signups and support (manual outreach by customer service reps).Electric refuse trucks and vehicle-to-grid charging.Recent Investments: Fleet-wide EV upgrade, smart route expansion, portal upgrades.Integration Opportunities:AI-powered workflow automation (Perplexity) in customer service (reduce repetitive manual contact, knowledge base integration for reps).Digital onboarding for customers.Proactive support and predictive issue detection (e.g., bin delivery, missed pickups, high call volumes).Workflow Challenges: High turnover in customer service, redundant manual outreach for onboarding and resolver, scaling issues.
Primary Value Drivers:Reduce turnover and customer service fatigue with automation and real-time knowledge tools.Enhance customer experience with self-service, issue prediction, and rapid onboarding.Enable ops leaders to benchmark, report, and optimize workflows across sites with AI insights.Use Case Alignment:AI-powered support agent to triage repetitive questions and escalate complex issues.Automated customer onboarding and FAQ management (new service/missed pickup/route change comms).AI-driven predictive analytics on customer complaints, pickup reliability, sustainability reporting.Workflow analytics for leadership on workforce allocation and operational pain points.External and internal knowledge search: SOPs, regulatory, grant management.ROI Framework:Metrics: Reduction in call and email volume, shortened onboarding, improved NPS, lower agent turnover, EV fleet optimization metrics.
Recommended Approach:Lead with sustainability and operational excellence: “Helping leading green innovators serve the community better and scale efficiently.”Reference Perplexity’s expertise supporting scaling, high-churn service teams.Emphasize automation of onboarding, issue-tracking, and escalation.Key Talking Points:Proven results reducing manual workload and supporting rapid growth at similar companies.Automated knowledgebase and issue resolution for high-turnover, high-growth service teams.Seamless integration with existing digital tools and EV ops reporting.Enhanced customer communication: self-service, instant FAQ, service status updates.“Built for sustainability and compliance — Perplexity as a partner for data-driven decarbonization strategies.”Potential Objections:Change management concerns: “Easy pilot, rapid time-to-value.”Tech adoption in a field services context: “Mobile-first, integrates smoothly with portal/workforce tools.”Data privacy: “Best-in-class security and compliance.”Next Best Actions:Propose intro call with Marcus Stevens and Daniel Stevens.Demonstrate Perplexity’s automation in a sample workflow (customer onboarding, missed pickup, electric truck support).Case studies on AI-driven customer service in waste management.Explore pilot around peak season onboarding and service support.
Evergreen deployed Delaware’s first all-electric refuse truck, aiming to electrify entire fleet with grant support.New smart split-body collection vehicles, efficiency focus in operations.Ongoing high customer service agent turnover and need for better onboarding and knowledge management.Leadership actively sharing thought leadership on service and sustainability in company newsletters.Ongoing route and service expansions to meet increased customer demand.
Evergreen Waste Services Prospect Intelligence Report
Executive Summary
Evergreen Waste Services, established in 2010 and based in New Castle, Delaware, is a rapidly growing local waste management provider specializing in residential services. The company stands out for its strong focus on customer experience and recent investments in sustainability, most notably its leadership in deploying electric refuse trucks across Delaware. With a high employee turnover in customer service but significant growth opportunities, Evergreen's evolving operational needs, sustainability push, and expanding service area create a strong strategic fit for Perplexity Enterprise Pro, particularly to address workflow efficiency, turnover, and customer engagement challenges.
Company Overview
Decision Makers
Financial Snapshot
Technology Landscape
Strategic Opportunities
Engagement Strategy
Recent News and Insights
Appendix: Additional Resources
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