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Riaan
Riaan Portillo
Name
Position
Date
Notes
1
Riaan Portillo
Finance Analyst
4/28/2022
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Addressing unreasonable demands
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Solving tough problems
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Handling misleading information
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Anticipating a challenge
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Leading by example
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Project implementation
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Question
Addressing unreasonable demands
Script
Tell me about a customer or stakeholder who made unreasonable demands of you or your team. How did you resolve it?
Question Details
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1
Nudge
Attributes of a good answer
Attributes of a poor answer
What was your initial reaction to the demands? What was the outcome of the situation?
Used communication strategies to set expectations and make compromises
Did not try to change the outcome of the situation, did not communicate to the customer or their teammates
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Response
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Notes
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