Problem-Solver

The

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questions asses the ability to solve problems.

Question

Script

Nudge

Attributes of a good answer

Attributes of a poor answer

Notes

Addressing unreasonable demands

Tell me about a customer or stakeholder who made unreasonable demands of you or your team. How did you resolve it?

What was your initial reaction to the demands? What was the outcome of the situation?

Used communication strategies to set expectations and make compromises

Did not try to change the outcome of the situation, did not communicate to the customer or their teammates

Solving tough problems

Tell me about the toughest work problem you had a hand in solving. How did you do it? What was the proposed solution?

"What else?” “Why?” Prompt them to say more for a few minutes

Handling misleading information

Have you ever had anyone who worked with you do or say something that was inaccurate or misleading? How did you handle it?

“Why”, “Why didn’t you choose [one of the metrics from the dashboard]”

Anticipating a challenge

Tell me about a time when you anticipated a challenge and what did you do to prevent it.

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