Brian

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Name

Position

Date

Notes

Brian Chapman

4/28/2022

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Addressing unreasonable demands

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Solving tough problems

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Handling misleading information

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Question

Script

Tell me about a customer or stakeholder who made unreasonable demands of you or your team. How did you resolve it?

Question Details

Nudge

Attributes of a good answer

Attributes of a poor answer

What was your initial reaction to the demands? What was the outcome of the situation?

Used communication strategies to set expectations and make compromises

Did not try to change the outcome of the situation, did not communicate to the customer or their teammates

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Response

Take notes on the candidate's response here

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Notes

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